Spa Supervisor - Four Seasons Resort at The Red Sea, Saudi Arabia

Four Seasons Hotels and Resorts; Saudi Arabia; On-site; SAR 120,000 - 150,000; Full time

Job summary

A luxury hotel and resort company in Saudi Arabia is seeking a Spa Supervisor to manage and supervise the Fitness & Spa. Responsibilities include overseeing the team, maintaining service standards, and ensuring an exceptional guest experience. The ideal candidate will have excellent communication skills, problem-solving abilities, and strong computer skills, with a good command of English. Competitive salary and benefits offered.

Benefits

Competitive basic salary and travel allowance

Housing provided

Transportation provided

30 days’ vacation

Paid home leave tickets

Complimentary employee meals

Medical Insurance

Life Insurance

Employee Assistance Program

Worldwide Complimentary Room Nights

Qualifications

• Good level of reading, writing, and spoken English is highly required.
• Local only as per the Saudi labour law.

Responsibilities

• Assist the Department Head in motivating and developing a skilled team.
• Monitor all facility and service standards.
• Oversee maintenance of the Spa & Health Club areas.
• Maintain organized administration of departmental and personnel records.

Skills

Excellent communication skills

Exceptional customer service skills

Problem-solving ability

Computer skills (Word, Excel, PowerPoint)

Ability to operate the opera system

Familiarity with Spa Booking Software

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the location

Soon to be one of the region’s foremost luxury beachside destinations, The Red Sea will comprise of the idyllic natural islands and lagoons across 200 kms of coastline along the western coast of the Kingdom of Saudi Arabia, between the cities of Umluj and Al Wajh. The new Four Seasons Resort will be located on Shura Island, the hub of the development and home to a yacht marina, leisure and lifestyle facilities, retail offerings, 18‑hole golf course and more. The Red Sea destination is being built with sustainable practices and tourism at its core, with the masterplan being informed by an impressive marine spatial planning simulation to model the environmental impact of development and operations to minimize over‑tourism while providing guests with an exceptional travel and lifestyle experience. The destination will also rely on renewable energy and will only develop a small portion of the islands with expansive dedicated conservation zones. The new Four Seasons Resort will offer approximately 149 rooms and suites, all with uninterrupted views over white sand beaches and crystal‑clear waters. The property will also feature six restaurant and lounge outlets, meeting and events spaces, a marine discovery centre, Kids for All Seasons space and much more. Whether looking for rest and relaxation or sport and water activities, there will be something for everyone, including a full‑service spa with a hammam, tennis courts, three outdoor pools with cabanas, and two separate beaches for families and adults perfect for soaking in the sun or diving down to explore the coral reefs.

About the role

Assists the Department Head and Assistant Spa Manager in managing and supervising the Fitness & Spa. The Spa Supervisor has knowledge in all areas of Spa (Therapist, Lockers, Reception and Fitness) and is able to train, cover and manage in each of them. The Spa Supervisor is the direct link between line staff and the Management Team and is able to cover a Management shift on its own, representing Spa Management in morning meetings or other hotel meeting when Assistant or Department Head away. As a therapist, he/she is able to perform all Spa Treatments when operations require.

What you will do

• Assists the Department Head in motivating and developing a skilled team, leads by example and instills a culture of continuous learning and improvement among employees; actively participates in Employee Relations activities and programmes
• Assist the Department Head in monitoring all facility and service standards and appraise of any operational opportunities when necessary • Track and develop statistical reports for the Spa. Such as turn away reports, treatment occupancy (usage), peak periods, revenue per therapist, revenue per occupied room, number of massages per therapist, treatment statistics
• Assist the Department Head in overseeing the maintenance of the Spa & Health Club areas
• Maintains an organized administration of departmental and personnel records, including rostering and leave planning

What you bring

• Excellent communication skills and the ability to take a proactive approach to understand guests' needs and desires.
• Exceptional customer service skills and Problem‑solving ability
• Good level of reading, writing, and spoken English is highly required.
• Computer skills, word, excel & PowerPoint presentation.
• Able to operate the opera system
• Familiarity with Spa Booking Software
• Localonlyas per the Saudi labour law

What we offer

• Competitive basic salary and travel allowance in a Tax-Free Environment
• housing is provided
• Transportation is provided
• 30 days’ vacation
• 10 days of Public Holidays per year
• Paid home leave tickets.
• Complimentary employee meals
• Medical Insurance
• Life Insurance
• Employee Assistance Program
• Worldwide Complimentary Room Nights with Four Seasons
• Laundry/dry cleaning for provided for work attire.
• Growth & Development opportunities