ServiceNow GRC / IRM Implementation Consultant

TAWANTECH; Riyadh; On-site; SAR 150,000 - 190,000; Full time

Job summary

TAWANTECH seeks an experienced ServiceNow GRC/IRM consultant to lead or support governance, risk, and compliance implementations. You will translate governance processes into practical ServiceNow requirements, run stakeholder workshops, and deliver adoption-ready solutions with clear traceability.

Required: 5+ years in GRC/IRM or ServiceNow consulting, strong domain knowledge, and fluent Arabic. The role includes client workshops, design documentation, testing, user training, and formal

Qualifications

• At least 5 years in GRC, assurance, resilience, or ServiceNow consulting.
• Hands-on implementation experience in Policy & Compliance, Risk, Audit, or BCM.
• Fluent Arabic (spoken and written) is mandatory for workshop facilitation with Arabic-speaking stakeholders.
• Security, controls, evidence, remediation, attestations, and audit trails are familiar domains.

Responsibilities

• Lead or support ServiceNow GRC/IRM implementations and configurations.
• Translate governance processes into practical ServiceNow requirements and configurations.
• Facilitate workshops with policy, risk, compliance, audit, and technology stakeholders.
• Develop design docs, user stories, and traceability records; support UAT and defect remediation.
• Deliver end-user training, demonstrations, and knowledge transfer; provide handover documentation.

Skills

GRC/IRM knowledge

ServiceNow configuration

Workshop facilitation

Requirements traceability

Testing & QA

Change control awareness

Education

Bachelor's degree in Information Systems/CS/Engineering/Business/Finance

Tools

ServiceNow

Job description

Role purpose

Lead or support the functional implementation of ServiceNow Governance, Risk, and Compliance / Integrated Risk Management capabilities. The role translates approved governance and assurance processes into practical ServiceNow requirements and configurations, supports customer workshops, and helps deliver traceable, testable, and adoption-ready solutions.

Requirements

• Conduct discovery and process workshops with policy, compliance, risk, BCM, internal audit, control-owner, and technology stakeholders
• Assess current-state processes and define future-state workflows, roles, approvals, notifications, escalations, evidence needs, and reporting requirements
• Configure or guide configuration of applicable ServiceNow GRC/IRM capabilities in line with approved requirements, platform standards, and agreed scope
• Define entity, authority document, policy, control, risk, issue, indicator, continuity, audit, finding, remediation, and evidence relationships where applicable
• Prepare or review functional design documents, user stories, acceptance criteria, configuration workbooks, process flows, and traceability records
• Support data mapping and migration validation for policies, regulatory content, risks, controls, audits, findings, plans, and related historical records
• Support integration requirement definition and functional validation while coordinating technical design and development with the responsible integration team
• Prepare test scenarios; support system integration testing, UAT preparation, defect triage, remediation validation, and business sign-off
• Develop the end user training material and conduct end user training sessions before or after going live
• Provide demonstrations, knowledge transfer, administrator guidance, and functional handover documentation
• Advise stakeholders on practical use of out-of-box GRC/IRM capabilities and identify requests requiring customization, additional licensing, or change control
• Identify scope gaps, dependencies, risks, assumptions, and change requests early; avoid unsupported commitments or undocumented configuration

Benefits

Mandatory experience and knowledge

• At least 5 years of relevant GRC, assurance, resilience, or ServiceNow consulting experience, including at least 3 years of hands-on ServiceNow implementation exposure
• Hands-on practitioner or implementation experience in at least one of the following domains: Compliance Management, Business Continuity Management, or Internal Audit. Experience in more than one is strongly preferred
• Demonstrated ServiceNow GRC/IRM implementation experience involving at least one relevant product area such as Policy and Compliance, Risk, Audit, or BCM
• Working knowledge of controls, evidence, issues/findings, remediation, approvals, attestations, assessments, reporting, and audit trails
• Ability to facilitate business workshops and convert business needs into implementable and testable functional requirements
• Experience supporting UAT, defect resolution, data validation, and deployment readiness
• Fluent Arabic language proficiency, spoken and written, is mandatory for this role given direct workshop facilitation with Arabic-speaking policy, compliance, risk, BCM, and audit stakeholders

Preferred Experience

• Experience with enterprise or regulated organizations, especially banking or financial services
• Exposure to regulatory and control frameworks such as SAMA, ISO 27001, ISO 22301, ISO 31000, COSO, COBIT, NIST, or equivalent
• Experience with third-party risk, operational resilience, regulatory change, control testing, indicators, or issue management
• Ability to review ServiceNow configuration and flows and communicate effectively with developers and architects

Academic and professional certifications

• Required: Relevant bachelor's degree such as Information Systems, Computer Science, Engineering, Business Administration, Risk Management, Accounting, Finance, or a related discipline
• Required: ServiceNow Certified System Administrator (CSA)
• Required or to be obtained within the agreed onboarding period: ServiceNow Certified Implementation Specialist - Risk and Compliance (CIS-RC)
• Required: At least one relevant professional certification appropriate to the candidate's domain depth, such as CISA, CIA, CRISC, CGEIT, ISO 27001 Lead Implementer/Lead Auditor, ISO 22301 Lead Implementer/Lead Auditor, CBCI/CBCP, PMI-RMP, or equivalent
• Strongly preferred: Postgraduate qualification in risk, audit, compliance, resilience, information systems, or business administration

Core competencies

• GRC process design and analytical thinking
• ServiceNow functional configuration
• Workshop facilitation and stakeholder management
• Requirements traceability and documentation
• Quality, testing, and evidence discipline
• Scope, dependency, and risk management