ServiceNow Developer (Remediation & Testing)

Müller's Solutions; Riyadh; On-site; SAR 240,000 - 360,000; Full time

Job summary

Muller's Solutions is seeking a highly skilled ServiceNow Developer (Remediation & Testing) to join our team and support ServiceNow transformation, remediation, and testing initiatives.

The candidate will perform remediation on existing implementations, develop and maintain ServiceNow apps and automations, and lead testing across functional, integration, regression, and UAT activities, while ensuring upgrade readiness and governance.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 4+ years of hands-on experience in ServiceNow development and administration.
• Strong experience with ServiceNow scripting, including Business Rules, Client Scripts, Script Includes, UI Policies, and Flow Designer.
• Experience with remediation activities, defect fixing, and troubleshooting within the ServiceNow platform.
• Hands-on experience in testing methodologies, including functional, integration, regression, and UAT testing.
• Experience with ServiceNow upgrades and release testing.
• Knowledge of JavaScript, REST/SOAP APIs, and integration technologies.
• Familiarity with Agile/Scrum methodologies.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration skills.

Responsibilities

• Perform remediation activities on existing ServiceNow implementations, including fixing defects and optimizing configurations.
• Develop, customize, and maintain ServiceNow applications, workflows, and integrations.
• Analyze and remediate issues arising from platform upgrades, migrations, or new implementations.
• Design, execute, and support functional, integration, regression, and user acceptance testing (UAT).
• Identify, troubleshoot, and resolve application defects and performance issues.
• Collaborate with business stakeholders, developers, and QA teams to gather requirements and validate solutions.
• Develop and maintain test plans, test cases, and test scripts.
• Support ServiceNow upgrade testing and ensure compatibility with new releases.
• Perform root cause analysis and implement corrective actions for recurring issues.
• Ensure adherence to ServiceNow development best practices and governance standards.
• Prepare technical documentation and provide knowledge transfer to support teams.

Skills

ServiceNow Development

Remediation & Defect Resolution

Testing & Quality Assurance

ServiceNow ATF

JavaScript

REST/SOAP APIs

Flow Designer

Upgrade Testing

Troubleshooting & Root Cause Analysis

Agile/Scrum

Education

Bachelor's degree in CS/IT or related field

Tools

ServiceNow

ATF

REST APIs

SOAP APIs

Flow Designer

Job description

Muller's Solutions is seeking a highly skilled ServiceNow Developer (Remediation & Testing) to join our team and support ServiceNow transformation, remediation, and testing initiatives.

Key Responsibilities:

• Perform remediation activities on existing ServiceNow implementations, including fixing defects, resolving technical issues, and optimizing configurations.
• Develop, customize, and maintain ServiceNow applications, workflows, and integrations.
• Analyze and remediate issues arising from platform upgrades, migrations, or new implementations.
• Design, execute, and support functional, integration, regression, and user acceptance testing (UAT).
• Identify, troubleshoot, and resolve application defects and performance issues.
• Collaborate with business stakeholders, developers, and QA teams to gather requirements and validate solutions.
• Develop and maintain test plans, test cases, and test scripts.
• Support ServiceNow upgrade testing and ensure compatibility with new releases.
• Perform root cause analysis and implement corrective actions for recurring issues.
• Ensure adherence to ServiceNow development best practices and governance standards.
• Prepare technical documentation and provide knowledge transfer to support teams

Required Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 4+ years of hands‑on experience in ServiceNow development and administration.
• Strong experience with ServiceNow scripting, including Business Rules, Client Scripts, Script Includes, UI Policies, and Flow Designer.
• Experience with remediation activities, defect fixing, and troubleshooting within the ServiceNow platform.
• Hands‑on experience in testing methodologies, including functional, integration, regression, and UAT testing.
• Experience with ServiceNow upgrades and release testing.
• Knowledge of JavaScript, REST/SOAP APIs, and integration technologies.
• Familiarity with Agile/Scrum methodologies.
• Strong analytical and problem‑solving skills.
• Excellent communication and collaboration skills.

Preferred Qualifications:

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).
• Experience with ITSM, ITOM, HRSD, or CSM modules.
• Experience with automated testing tools such as ATF (Automated Test Framework) within ServiceNow.
• Previous experience in large‑scale ServiceNow implementation or transformation projects.

Key Skills:

• ServiceNow Development
• Remediation & Defect Resolution
• Testing & Quality Assurance
• ServiceNow ATF
• JavaScript
• REST/SOAP APIs
• Flow Designer
• Upgrade Testing
• Troubleshooting & Root Cause Analysis
• Agile/Scrum