Service Advisor

Lucid Motors; Riyadh; On-site; SAR 180,000 - 300,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Equity program

Cash incentives

Job summary

Lucid Motors in Riyadh is seeking a service operations professional to manage customer interactions, coordinate manpower and facilities, and ensure targets related to customer satisfaction and productivity are achieved. The role emphasizes a Guest Centric mindset and close collaboration with technicians and parts teams.

Candidates should have 3+ years in automotive service operations, strong inspection knowledge, and excellent communication skills to engage customers and internal teams

Qualifications

• Experience: +3 years in automotive service operations and service center activities.
• Technical knowledge of vehicle inspections, service processes, and technician coordination.
• Strong communication to interact with customers and internal service teams.

Responsibilities

• Conduct pre-acceptance vehicle inspections and document findings with the customer.
• Support CSI and customer retention goals through professional engagement.
• Coordinate with Chief Technicians on job assignments and final inspections.
• Promote a Guest Centric and Fix-It-Right mindset within the service team.
• Coordinate with Parts Department to ensure parts availability and timely delivery.
• Follow up on service complaints and escalate to Workshop Floor Manager when needed.
• Monitor service progress and maintain customer communication throughout repairs.

Skills

Customer service

Team coordination

Communication

Vehicle inspections

Job description

About Lucid

At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.

We achieve this through deep vertical integration, with design, engineering, and productionhappening in-houseacross our global offices andmanufacturingfacilities. Our teamscome from industriesaround the world, united by a shared commitment to excellence. By refusing to settle, youcanhelpredefinewhat’spossible andshape the future of mobility.

Role Purpose

Facilitate service center operations by managing customer interactions, coordinating manpower and facilities, and ensuring targets related to customer satisfaction, customer retention, and productivity are achieved while following company procedures and standards.

Key Responsibilities

• Conduct pre-acceptance vehicle inspections, including checking for body damage, valuables, and accessories, and document findings with the customer.


• Support achievement of Customer Satisfaction Index (CSI) and customer retention goals through professional customer engagement.


• Coordinate with Chief Technicians on job assignments, diagnostics, and final vehicle inspections to ensure repairs meet customer expectations.


• Promote a \"Guest Centric\" and \"Fix-It-Right\" mindset within the service team.


• Coordinate with the Parts Department to ensure availability of spare parts and timely vehicle delivery.


• Follow up on service complaints, issues, and concerns and escalated them to the Workshop Floor Manager when necessary.


• Monitor service progress and maintain communication with customers throughout the repair process.

Minimum Requirements

• Experience: +3 years of experience in automotive service operations, customer service, and service center activities is preferred.


• Technical Knowledge: Strong understanding of vehicle inspection, service processes, and coordination with technicians and parts departments.


• Communication Skills: Ability to interact professionally with customers and coordinate with internal service teams.

Compensation & Benefits

Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays, paid sick leave; and a401(k) retirementplan. Hourly/non-exempt employees accrue up to 120 hours paid time off, and salaried/exempt employee accrue up to 160 hours paid time off. Eligible employees may also participate in Lucid’s equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans.

Equal Opportunity

At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations.

Accessibility

Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact us at TA-Operations <@> lucidmotors.com.

This email address is designated solely for accommodation requests and is not monitored for job applications or resume submissions. To be considered for employment, all applications must be submitted through the Lucid Motors Careers website.

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