Service Account Manager

ApplyBoard; Saudi Arabia; On-site; SAR 150,000 - 200,000; Full time

Job summary

An international education platform is seeking a Service Account Manager to manage a portfolio of recruitment partners. This role entails providing timely support and fostering positive relationships, ensuring compliance with company policies. Ideal candidates will have 1-3 years of customer service experience, particularly within the education sector. Responsibilities include organizing monthly meetings, guiding partners, and maintaining account health. This position requires excellent communication skills and knowledge of platform operations.

Benefits

Diversity and inclusion accommodations

Supportive work environment

Qualifications

• 1-3 years of customer service experience required.
• Preferably 2+ years with ApplyBoard or within a Customer Experience team.
• Experience training and/or developing training/resources.

Responsibilities

• Manage portfolio of 20-30 Platinum Recruitment Partners.
• Provide real-time support to assigned partners.
• Conduct monthly governance meetings and performance reviews.

Skills

Customer service experience

Understanding of ApplyBoard platform

Problem-solving skills

Interpersonal communication

Analytical abilities

Education

High School Diploma or equivalent

Associate's or bachelor's degree

Tools

Google Spreadsheets

Microsoft Word

Gmail

Job description

ApplyBoard simplifies the study abroad search, application, and acceptance process by connecting international students, recruitment partners, and educational institutions on one intuitive and personalized platform. We are a mission‑driven, hyper‑growth organization built on diversity and inspired by the goal to Educate the World.

Opportunity

As a Service Account Manager you will manage a portfolio of 20‑30 Platinum (Tier 4) Recruitment Partners (RPs). Your goal is to provide timely, impactful resolutions to escalated issues, foster positive business relationships, and serve as a customer advocate in strategic discussions.

Responsibilities

• Serve as the single point of contact for assigned RPs, delivering real‑time support via email, WhatsApp, phone, live chat, or other preferred channels.
• Grow partner business by establishing trusted relationships and conducting regular engagement through weekly or bi‑weekly calls, reports, and updates.
• Conduct monthly governance meetings to review performance, address concerns, and provide proactive outreach to keep the application funnel moving.
• Prioritize and triage incoming support requests to meet SLA commitments.
• Maintain clear visibility of partner health status and account activity for quick assessments.
• Keep an in‑depth understanding of ApplyBoard products, new releases, features, and policies to give accurate guidance.
• Ensure compliance with company policies, procedures, and regulatory requirements in all interactions.
• Collaborate with cross‑functional teams to identify bottlenecks, propose improvements, and enhance interdepartmental efficiency.
• Represent the ApplyBoard brand in training sessions, guiding partners to improve applicant quality and volume.
• Assist in developing training materials, improving CX processes, and supporting new hires.

Qualifications and Skills

• 1‑3 years of customer service experience.
• Preferably 2+ years with ApplyBoard or within a Customer Experience team.
• High School Diploma or equivalent (associate’s or bachelor’s degree an asset).
• Experience training and/or developing training/resources.
• Strong understanding of ApplyBoard platform and application processes.
• Proficiency in proofreading and editing text for clarity and correctness.
• Flexible to work from office per policies and accommodate flexible hours.
• Excellent analytical, detail‑oriented, and accuracy‑focused abilities.
• Working knowledge of Google Spreadsheets, Microsoft Word, and Gmail.
• Adept research, problem‑solving, and ability to thrive in a collaborative environment.
• Strong interpersonal, verbal, and written communication skills.

About ApplyBoard

ApplyBoard empowers students worldwide to access the best education. With over 1,000,000 students from more than 150 countries, we assist 1,500+ partner institutions using innovative technology and insights. As a five‑time consecutive Deloitte Fast 50 and Fast 500 ranked company, we keep international students at the heart of everything we do.

Thank you for your interest in joining the ApplyBoard Team. Please note that only qualified applicants will be contacted for an interview.

ApplyBoard welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates in all aspects of the hiring and selection process.