Senior IT Support Specialist

Ninja; Al Khobar; On-site; SAR 50,000 - 70,000; Full time

Job summary

A retail technology company in Saudi Arabia is seeking a Senior IT Support Specialist to manage IT operations across all sites. The role involves supervising the IT support team, implementing ITIL-based processes, and resolving complex issues to facilitate efficient business operations. Candidates must possess over 4 years of experience in IT support, strong troubleshooting skills, and a degree in IT or a related field. This position demands expertise in MS 365, Google Workspace, and ITIL certification.

Qualifications

• 4+ years of experience in IT or technical support roles.
• Strong troubleshooting skills for hardware, software, and operating systems.
• Experience supporting retail, warehouse, or logistics environments.

Responsibilities

• Ensure seamless IT operations across all company sites.
• Supervise the IT support team and coordinate with business functions.
• Implement ITIL-based processes to maintain service continuity.

Skills

Troubleshooting skills

ITIL processes

Helpdesk operations

Support for retail and warehouse

Education

Bachelor’s degree in IT, Computer Science, or a related field

ITIL Certification

Tools

MS 365

Google Workspace

Azure Fundamentals (AZ-900)

Job description

The Senior IT Support Specialist is responsible for ensuring seamless IT operations across all company sites by delivering high-quality technical support and resolving complex issues. The role supervises the IT support team, coordinates with business and operational functions, and implements ITIL-based processes to maintain service continuity, enabling smooth and efficient business operations in a fast-paced retail and warehouse environment.

Requirements

• 4+ years of experience in IT or technical support roles.
• Strong troubleshooting skills for hardware, software, and operating systems.
• Solid experience with ITIL processes, incident management, and helpdesk operations.
• Experience supporting retail, warehouse, or logistics environments.
• Bachelor’s degree in IT, Computer Science, or a related field.
• ITIL Certification (required).
• MS 365, Google Workspace, and Azure Fundamentals (AZ-900) knowledge.