Senior Data & Integration SDM — Client‑Facing Delivery Lead

Master Works; Makkah Region; On-site; SAR 180,000 - 260,000; Full time

Job summary

Master Works is seeking an experienced Service Delivery Manager (SDM) with exposure to Data & Integration Managed Services to oversee service delivery, manage client relationships, and ensure timely delivery of services in line with SLAs and business requirements. The SDM will coordinate with technical teams, monitor performance, and drive continuous improvement.

The role requires strong project management, stakeholder management, and communication skills to ensure operational excellence and

Qualifications

• 8+ years of experience in Project Management and Data & Integration Managed Services.
• PMP or PRINCE2 certification is preferred.

Responsibilities

• Manage end-to-end service delivery for Data & Integration Managed Services, ensuring services are delivered according to SLAs, KPIs, and contractual commitments.
• Act as the primary point of contact for clients, maintaining strong relationships and ensuring high levels of customer satisfaction.
• Lead and coordinate service delivery teams across Data Engineering, Integration, ETL, APIs, and related technologies.
• Monitor service performance, operational KPIs, SLAs, incidents, risks, and service improvement initiatives.
• Manage project and service delivery plans, ensuring milestones, deliverables, resources, and budgets are effectively controlled.
• Coordinate with technical teams, project managers, vendors, and business stakeholders to resolve operational and delivery issues.
• Identify delivery risks and dependencies and implement appropriate mitigation and escalation plans.
• Prepare and present regular service performance reports, dashboards, and management updates to clients and senior leadership.
• Drive Continuous Service Improvement (CSI) initiatives to improve service quality, efficiency, and customer experience.
• Ensure proper governance, documentation, change management, incident management, and problem management processes are followed.
• Support resource planning, capacity management, onboarding, and performance management of service delivery teams.
• Manage escalations and ensure timely resolution of critical incidents and customer concerns

Skills

Project Management

Stakeholder Management

Communication

Data & Integration

Managed Services

Risk Management

Education

PMP or PRINCE2 certification

Job description

Master Works is seeking an experienced Service Delivery Manager (SDM) with exposure to Data & Integration Managed Services to oversee service delivery, manage client relationships, and ensure timely delivery of services in line with SLAs and business requirements. The SDM will coordinate with technical teams, monitor performance, and drive continuous improvement.

The role requires strong project management, stakeholder management, and communication skills to ensure operational excellence and