Senior Collaboration Engineer

Giza Systems KSA; Riyadh; On-site; SAR 80,000 - 100,000; Full time

Job summary

A leading systems integration company seeks an experienced communications specialist to design, deploy, and support Cisco Unified Communications solutions in Riyadh. You will be responsible for administering CUCM, configuring and troubleshooting various Cisco technologies, and ensuring high availability and disaster recovery. Strong skills in network coordination and ITIL best practices are essential. Join our dynamic team to facilitate effective communication solutions.

Qualifications

• Experience in designing, deploying, and supporting Cisco Unified Communications solutions.
• Proficiency in administering and troubleshooting CUCM.
• Ability to integrate collaboration systems with PSTN gateways and SIP trunks.

Responsibilities

• Design, deploy, configure, and support Cisco Unified Communications solutions.
• Administer and troubleshoot Cisco Unified Communications Manager (CUCM).
• Implement and maintain dial plans, route patterns, translation patterns, and calling search spaces.

Skills

Cisco Unified Communications

Troubleshooting

Network Coordination

ITIL Best Practices

Tools

Cisco Unified Communications Manager (CUCM)

Cisco Unity Connection

Cisco Expressway

Webex

Job description

• Design, deploy, configure, and support Cisco Unified Communications solutions.

• Administer and troubleshoot Cisco Unified Communications Manager (CUCM).

• Configure and support Cisco Unity Connection, IM & Presence, and Cisco Expressway.

• Implement and maintain dial plans, route patterns, translation patterns, and calling search spaces.

• Integrate collaboration systems with PSTN gateways, SIP trunks, and Cisco CUBE.

• Support Cisco IP phones, video endpoints, and Webex devices.

• Troubleshoot voice and video quality issues related to latency, jitter, and packet loss.

• Perform upgrades, patches, backups, and system health checks.

• Ensure high availability, redundancy, and disaster recovery readiness.

• Coordinate with network, security, and service provider teams.

• Support Webex Calling and hybrid collaboration deployments.

• Maintain technical documentation, configurations, and diagrams.

• Handle incidents, problems, and changes according to ITIL best practices.

• Meet SLAs and KPIs in a managed services environment.