Saudi CX Training Director — Lead & Develop Teams

Tabby; Riyadh; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading fintech company in Riyadh is seeking a Training Manager to lead training operations, manage a team of Training Leads and Trainers, and ensure high-quality training for customer service teams. The ideal candidate has at least 5 years of experience in customer service operations, fluency in English and Arabic, and strong leadership skills. This role focuses on improving training outcomes and aligning them with business goals.

Qualifications

• Minimum of 5 years of experience in Customer Service operations or training.
• At least 3 years of experience in team management.
• Experience in designing and delivering training programs.

Responsibilities

• Manage and lead a team of Training Leads and Trainers.
• Oversee delivery of training programs and monitor performance.
• Collaborate with stakeholders to improve training initiatives.

Skills

Customer Service operations experience

Team management

Fluent in English (C1)

Fluent in Arabic

Analytical skills

Organizational skills

Leadership skills

Coaching skills

Education

Bachelor's degree in a related field

Tools

Microsoft Office Suite

Learning management systems

Customer support tools

Job description

A leading fintech company in Riyadh is seeking a Training Manager to lead training operations, manage a team of Training Leads and Trainers, and ensure high-quality training for customer service teams. The ideal candidate has at least 5 years of experience in customer service operations, fluency in English and Arabic, and strong leadership skills. This role focuses on improving training outcomes and aligning them with business goals.