Risk Manager I Relay Product Excellence

Amazon; Riyadh; On-site; SAR 80,000 - 110,000; Full time

Job summary

A leading global technology company in Riyadh is seeking a Risk Manager for the Driver Identity Verification team. This role involves managing a team, conducting data analysis, and driving process improvements to minimize fraud risks. The ideal candidate should have extensive experience in operational management and fraud detection, along with strong leadership skills. The position demands adaptability within a 24 x 7 operational environment, and proficiency in data management tools like Excel and SQL. Competitive salary and benefits are offered.

Benefits

Comprehensive health benefits

Flexible scheduling

Qualifications

• Min 5 years of overall experience, with over 3 years leading an operational organization.
• Experience in identity verification or fraud detection processes.
• Ability to pull data from databases using various data management systems.

Responsibilities

• Manage a team of investigators and conducting data analysis.
• Develop and review standard operating procedures for the team.
• Drive process improvement initiatives to enhance operational efficiency.

Skills

Data analysis

Leadership

Fraud detection

Communication skills

Analytical abilities

Education

Bachelor’s Degree

Tools

MS Office

SQL

Excel

Access

Job description

As a Risk Manager of the Driver Identity Verification team, you will be responsible for providing overall management for a team of employees and direct leadership to the investigation team, overseeing and developing employee performance and process improvement activities. The team conducts risk reviews on drivers with investigatory resources and tools to validate identity and has responsibility for taking appropriate actions to protect Amazon from the risk of account takeover and to prevent/mitigate fraud. The team aims and works towards zero fraud, zero account takeovers, zero false positives, and zero scams of any kind, seeking the best possible trade‑off between customer experience and risk‑related losses.

You will be responsible for building and maintaining SOPs, implementing, managing and reporting through metrics, service level agreements and key performance indicators through strategic leadership and vision, daily operational management and continuous process improvements. You will build operational cadences and review mechanisms to enable the team to achieve performance standards and have a strong voice in forecasting accuracy of investigations, staffing requirements to achieve SLAs and ensuring all coaching and training needs are met. As a functional operations owner, you will work closely with global program owners to design and deploy business strategies for enhanced customer experience, including SLAs, first contact resolution, feedback on policies and decision quality and overall tools enhancements.

Key Job Responsibilities

• Manage a team of investigators
• Provide data analysis & conduct investigations (as needed)
• Pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and perform ad‑hoc reporting and analysis as needed
• Take appropriate action to identify and help minimize the risk posed by fraud or abuse patterns and trends
• Identify and eliminate root causes of defects to drive efficiency in Amazon’s transportation operations
• Understand the business impact of the trends and make decisions that make sense based on available data
• Escalate problems or variance in information and data to the relevant owners and teams systematically
• Work within various time constraints to meet critical business needs while measuring and identifying activities performed
• Create a narrative outlining weekly findings and variances to goals, and present these findings in a review forum
• Demonstrate solid business judgment, effectively communicate team goals, and drive a fast‑paced organization to deliver results with a focused and pragmatic approach
• Achieve operational excellence and drive process improvements
• Develop employees and their skill sets to expand team capabilities
• Manage and execute for defined metrics and quality, maintaining clear metrics on investigation handling volumes, performance, and decision quality
• Possess superior analytical abilities and judgment; use quantitative and qualitative data to prioritize and influence, show creativity, experimentation and innovation, and drive projects with urgency in this fast‑paced environment
• Measure success by driving operational efficiencies across all processing areas while improving internal and external customer experience
• Be willing to work in rotational shifts

About the Team

It’s no secret that Amazon relies on technology to deliver millions of packages every day to its customers – on time, with low cost. The Middle Mile Transportation Technology organization builds complex software solutions that work across vendors, warehouses and carriers to optimize both time and cost of getting the packages delivered. Our services already handle thousands of requests per second, make business decisions impacting billions of dollars a year, integrate with a network of small and large carriers, owner‑operators and drivers worldwide, manage business rules for millions of unique products, and improve ordering and delivery experience for millions of online shoppers. With rapid expansion into new geographies, innovations in supply chain, unique delivery models and a growing number of shipments worldwide, we see a brand‑new opportunity to fundamentally change how people get what they need and to cut billions of dollars of transportation costs from the ecosystem. Our mission is to build the most efficient and optimal transportation solution on the planet, using the latest technologies in big data, machine learning, optimization techniques, and operating high‑volume, low‑latency, high‑availability services.

Basic Qualifications

• Experience with MS Office, MS Excel, and data retrieval languages
• Min 2 years of experience working on identity verification / fraud detection processes
• Prior experience in manufacturing, transportation, customer service, and/or distribution environments
• Min 5 years of overall experience, out of which over 3 years in leading an operational organization in a global environment, responsible for an overall team of 15+ employees
• Bachelor’s Degree from an accredited university or equivalent
• Flexible to adapt to a 24 x 7 operating environment
• Ability to pull data from databases (using Excel, Access, SQL and/or other data management systems)
• Well‑versed with written and verbal communication skills, both remotely and face‑to‑face
• Evidence of success in operational management, operational enhancement and operational change
• Coaching and leadership skills including evidence of successful succession planning models
• 3+ years of people and performance management experience

Preferred Qualifications

• Experience in Lean and Six Sigma
• Data management & data quality control experience with experience pulling and analyzing large sets of data
• Knowledge using data to drive root cause elimination and process improvement
• Knowledge in data and experience spotting trends and fixing gaps
• Experience in building QuickSuite dashboard

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Posted: February 3, 2026 (Updated 1 day ago)

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