Return Team Leader

CreditNinja - KMD Partners, LLC; Abha; On-site; SAR 80,000 - 100,000; Full time

Job summary

An innovative logistics company in Saudi Arabia is seeking a Return Team Leader to manage returns processing operations. The ideal candidate will lead a dynamic team ensuring timely and accurate processing of returned products while achieving performance targets. Key responsibilities include training staff, developing strategies for efficiency, and negotiating terms with suppliers. A diploma in Business Administration or related field is required along with strong leadership and communication skills. This role is essential for compliance and continuous improvement of the return process.

Qualifications

• 2 years of experience in a similar role, preferably in retail.
• Ability to work under pressure and meet tight deadlines.

Responsibilities

• Oversee and manage all return operations.
• Lead and supervise the returns team.
• Develop and implement strategies to streamline return operations.
• Conduct regular audits to identify damage and expiry trends.
• Negotiate return terms with suppliers.

Skills

Leadership skills

Analytical skills

Communication skills

Negotiation skills

Detail-oriented

Education

Diploma in Business Administration or related field

Bachelor's degree in a related field

Tools

Microsoft Office

Inventory management software

Job description

Ninja is seeking a detail-oriented and dynamic Return Team Leader to oversee our returns processing operations. The Return Team Leader is responsible for overseeing and managing all return operations to ensure efficient,

accurate, and timely processing of returned products. This role ensures that all return activities comply with

company policies and quality standards, while leading and motivating the team to achieve performance targets.

The Return Team Leader acts as the main point of contact between the return operations team, warehouse,

customer service, and quality departments to ensure smooth coordination and continuous improvement of the

return process

Key Responsibilities

• Lead and supervise the returns team handling damaged and expired products.
• Train staff on handling, documentation, and process compliance.
• Develop and implement strategies to streamline return operations.
• Identify and execute process improvements to reduce losses and maximize recovery.
• Coordinate with inbound, logistics, and stock control teams to ensure smooth product return flow.
• Support communication and issue resolution between departments.
• Conduct regular audits to identify damage and expiry trends.
• Analyze return data for root causes and cost-saving opportunities.
• Negotiate return terms with suppliers and maintain strong relationships.
• Ensure compliance with company policies and regulatory standards.

Qualifications

• Diploma in Business Administration, Supply Chain, Logistics, or a related field (required) ,Bachelor’s degree in a related field is a plus.
• 2 years of experience in a similar role, preferably within the retail industry.
• Strong leadership and team management skills.
• Excellent communication and negotiation abilities.
• Detail-oriented with strong analytical skills.
• Ability to work under pressure and meet tight deadlines.
• Proficiency in Microsoft Office and inventory management software.