Reservation Agent (Saudi Talent)

Rayhaan Hotels & Resorts; Al Khobar; On-site; SAR 48,000 - 120,000; Full time

Job summary

A leading hotel chain in Al Khobar seeks a detail-oriented Reservation Agent to assist customers with booking reservations for travel and accommodation. You will provide excellent customer service, maintain accurate records, and collaborate with teams to ensure smooth reservations. The ideal candidate has a Bachelor’s degree, experience in the hospitality industry, and fluency in English and Arabic.

Qualifications

• Proven experience in a similar role, preferably in the hospitality industry.
• Fluency in English and Arabic is required, knowledge of other languages is a plus.

Responsibilities

• Assist customers in making reservations via phone, email, or online.
• Provide excellent customer service by addressing customer inquiries.
• Maintain accurate records of reservations and customer interactions.
• Collaborate with other teams to ensure seamless coordination.
• Stay updated on current promotions and offers.
• Ensure compliance with company policies in all reservation processes.

Skills

Excellent communication skills

Fluency in Arabic and English

Strong customer service skills

Attention to detail

Multitasking abilities

Problem-solving skills

Knowledge of reservation systems and procedures

Ability to work under pressure

Time management skills

Sales skills

Cultural awareness and sensitivity

Education

Bachelor’s degree in hospitality management, business administration, or a related field

Job description

Overview

We are seeking a detail-oriented Reservation Agent to join our team. The Reservation Agent will be responsible for assisting customers in booking reservations for travel, accommodation, or events.

Responsibilities

• Assist customers in making reservations via phone, email, or online platforms
• Provide excellent customer service by addressing customer inquiries and resolving any issues that may arise during the reservation process
• Maintain accurate records of reservations and customer interactions
• Collaborate with other teams to ensure seamless coordination of reservations
• Stay updated on current promotions and offers to provide customers with the best possible options
• Ensure compliance with company policies and procedures in all reservation processes

Qualifications

• Bachelor’s degree in hospitality management, business administration, or a related field
• Proven experience in a similar role, preferably in the hospitality industry
• Excellent communication and customer service skills
• Strong attention to detail and accuracy
• Familiarity with reservation systems and online booking platforms
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Fluency in English and Arabic is required, knowledge of other languages is a plus

Skills

• Excellent communication skills
• Fluency in Arabic and English
• Strong customer service skills
• Attention to detail
• Multitasking abilities
• Problem-solving skills
• Knowledge of reservation systems and procedures
• Ability to work under pressure
• Time management skills
• Sales skills
• Cultural awareness and sensitivity