Reservation Agent (Saudi Talent)

Dar Rayhaan by Rotana; Al Khobar; On-site; SAR 48,000 - 120,000; Full time

Job summary

A prominent hospitality establishment in Al Khobar is seeking a detail-oriented Reservation Agent to assist customers in booking travel, accommodation, or events. The ideal candidate will have a Bachelor's degree, excellent communication skills in Arabic and English, and proven experience in the hospitality industry. Join a dynamic team that values attention to detail and exceptional customer service.

Qualifications

• Proven experience in a similar role, preferably in the hospitality industry.
• Strong attention to detail and accuracy.
• Fluency in English and Arabic is required, knowledge of other languages is a plus.

Responsibilities

• Assist customers in making reservations via phone, email, or online platforms.
• Provide excellent customer service by addressing inquiries and resolving issues.
• Maintain accurate records of reservations and customer interactions.
• Collaborate with teams to ensure seamless coordination of reservations.
• Stay updated on current promotions and offers.
• Ensure compliance with company policies and procedures.

Skills

Excellent communication skills

Fluency in Arabic and English

Strong customer service skills

Attention to detail

Multitasking abilities

Problem-solving skills

Knowledge of reservation systems and procedures

Ability to work under pressure

Time management skills

Sales skills

Cultural awareness and sensitivity

Education

Bachelor’s degree in hospitality management, business administration, or a related field

Job description

Job Summary

We are seeking a detail-oriented Reservation Agent to join our team. The Reservation Agent will be responsible for assisting customers in booking reservations for travel, accommodation, or events.

Job Responsibilities

• Assist customers in making reservations via phone, email, or online platforms
• Provide excellent customer service by addressing customer inquiries and resolving any issues that may arise during the reservation process
• Maintain accurate records of reservations and customer interactions
• Collaborate with other teams to ensure seamless coordination of reservations
• Stay updated on current promotions and offers to provide customers with the best possible options
• Ensure compliance with company policies and procedures in all reservation processes

Candidate Requirements

• Bachelor’s degree in hospitality management, business administration, or a related field
• Proven experience in a similar role, preferably in the hospitality industry
• Excellent communication and customer service skills
• Strong attention to detail and accuracy
• Familiarity with reservation systems and online booking platforms
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Fluency in English and Arabic is required, knowledge of other languages is a plus

Skills

• Excellent communication skills
• Fluency in Arabic and English
• Strong customer service skills
• Attention to detail
• Multitasking abilities
• Problem-solving skills
• Knowledge of reservation systems and procedures
• Ability to work under pressure
• Time management skills
• Sales skills
• Cultural awareness and sensitivity