Remote Enterprise CSM (FR/EN) - Cloud & Open Source

Canonical; Remote; SAR 200,000 - 300,000; Full time

Job summary

A pioneering tech firm is seeking an Enterprise Customer Success Manager to onboard and support clients leveraging services like Ubuntu Pro and MAAS. The candidate should possess native French and a strong IT background with at least 5 years of relevant experience. Responsibilities include managing customer portfolios, coordinating projects, and influencing product roadmaps for improved satisfaction. This role promotes a distributed work environment, offering challenges and growth opportunities in the evolving tech landscape.

Benefits

Personal learning and development budget of USD 2,000 per year

Distributed work environment

Annual compensation review

Recognition rewards

Annual holiday leave

Maternity and paternity leave

Qualifications

• Native French level required with excellent command of English.
• Minimum 5 years of work experience in IT with exposure to Linux OS, cloud computing, and networking.
• Experience building and improving internal processes while delivering to customers.

Responsibilities

• Onboard new customers to products like Ubuntu Pro and MAAS.
• Coordinate complex projects with IT managers and developers.
• Manage a portfolio of customers and identify growth opportunities.

Skills

Customer-facing skills

Cloud and data center infrastructure technologies

Presentation skills

Team player

Knowledge of agile methodologies

Tools

Salesforce

Jira

Job description

A pioneering tech firm is seeking an Enterprise Customer Success Manager to onboard and support clients leveraging services like Ubuntu Pro and MAAS. The candidate should possess native French and a strong IT background with at least 5 years of relevant experience. Responsibilities include managing customer portfolios, coordinating projects, and influencing product roadmaps for improved satisfaction. This role promotes a distributed work environment, offering challenges and growth opportunities in the evolving tech landscape.