Remote Cloud Support Engineer — Open Source & Ubuntu

Canonical; Remote; SAR 150,000 - 200,000; Full time

Job summary

A leading open source software provider is seeking a Cloud Support Engineer to assist customers worldwide with technical issues related to Ubuntu. Ideal candidates will excel in problem-solving, have strong Linux expertise, and possess outstanding customer support skills. This role offers a distributed work environment with opportunities for personal development and travel for team events. Join a diverse team and help foster innovation in the open source community.

Benefits

Personal learning and development budget of USD 2,000 per year

Annual compensation review

Maternity and paternity leave

Employee Assistance Programme

Opportunity to travel for company events

Qualifications

• Exceptional academic track record from both high school and university.
• Ability to travel internationally twice a year for company events.
• Ability to communicate professionally and set expectations.

Responsibilities

• Investigate and resolve customer issues efficiently.
• Engage directly with customers to resolve their issues via multiple channels.
• Contribute to knowledge base articles to aid customer support.

Skills

Professional written and spoken English

Linux systems support

Customer support experience

Cloud computing expertise

Advanced troubleshooting

Programming fundamentals

Education

Undergraduate degree in a technical subject

Tools

KVM

OpenStack

Docker

Kubernetes

Job description

A leading open source software provider is seeking a Cloud Support Engineer to assist customers worldwide with technical issues related to Ubuntu. Ideal candidates will excel in problem-solving, have strong Linux expertise, and possess outstanding customer support skills. This role offers a distributed work environment with opportunities for personal development and travel for team events. Join a diverse team and help foster innovation in the open source community.