Receptionist – Chinese Speaker

InterContinental Hotels Group; Al Jubayl; On-site; SAR 30,000 - 40,000; Full time

Job summary

A global hotel chain in Al Jubail is seeking a Front Desk Agent to enhance guest experiences by providing seamless service and local insights. Responsibilities will include welcoming guests, managing bookings, ensuring smooth check-in and check-out, and addressing guest inquiries. Ideal candidates will possess strong communication and problem-solving skills, fluency in the local language, and be tech-savvy. The role offers competitive compensation and a supportive work environment.

Benefits

Competitive salary

Room discounts

Comprehensive training

Qualifications

• Easy to talk to and approachable for guests.
• Ability to resolve problems and provide positive experiences.
• Fluency in the local language and potentially additional languages.
• Good grasp of reading, writing, maths, and computer skills.

Responsibilities

• Provide a warm welcome to guests.
• Acknowledge IHG Rewards Club members and returning guests.
• Manage payments for guest bookings.
• Ensure smooth check-in and check-out processes.
• Anticipate guests’ needs and offer recommendations.
• Assist guests with various inquiries.

Skills

Communication skills

Problem-solving skills

Fluency in the local language

Tech-savvy

Job description

Hotel

Al Jubail (DHAHC), P.O. Box 10167, TAREEQ 101, 31961

Overview

First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.

Day‑to‑day

Every day is different, but you’ll mostly be:

• Kicking off truly memorable guest experiences with the warmest of welcomes
• Acknowledging IHG Rewards Club members and returning guests in person or over the phone
• Taking, managing, and receiving payments for guest bookings
• Making the check‑in and check‑out process feel swift and seamless
• Staying one step ahead of our guests’ needs to anticipate requests and offer tailored recommendations
• Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations

Qualifications

• Communication skills – guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
• Problem‑solving skills that turn issues into opportunities so every guest leaves with great memories
• Fluency in the local language; extra language skills would be great, but not essential
• Literate and tech‑savvy – you’ll need a good grasp of reading, writing, basic maths and computer skills

Benefits

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Mission

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

Wellbeing

IHG gives every member of the team the room they to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

Join Us

So, join us and you’ll become part of our ever‑growing global family.

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