Quality Management Specialist

Hala group; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading fintech company in Riyadh is seeking a Quality Management Specialist to design and implement Total Quality Management frameworks. This role focuses on ensuring service consistency and performance improvement across customer touchpoints. Candidates should have over 2 years of experience in quality management, a strong understanding of QA methodologies, and preferably experience in contact center operations. The company offers competitive compensation, a diverse work culture, and opportunities for personal development.

Benefits

Inclusive and diverse culture

Highly competitive compensation

Personal development opportunities

Autonomy and trust

Qualifications

• 2+ years of experience in quality management or TQM roles.
• Strong understanding of QA methodologies and improvement frameworks.
• Contact center or service operations experience preferred.

Responsibilities

• Develop quality policies and process standards.
• Design and maintain CX service quality frameworks.
• Administer and maintain QMS documentation.

Skills

Quality management

TQM frameworks

Lean methodologies

Analytical mindset

Job description

HALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. HALA empowers SMEs to start, run, and grow their businesses by providing cutting‑edge financial and technological tools. HALA operates across UAE, Saudi Arabia and Egypt through entities such as HALA Payments, HALA Cashier and HALA Logistics, offering merchants solutions to digitize payments and manage sales and operations. Founded in 2017, HALA holds licenses from the Saudi Arabian Central Bank and the Financial Services Regulatory Authority (FSRA) in Abu Dhabi Global Market.

Job Summary

The Quality Management Specialist is responsible for designing, implementing, and maintaining Total Quality Management (TQM) frameworks to ensure service consistency, performance improvement, and service excellence across all customer touchpoints.

Key Responsibilities

• Develop quality policies and process standards.
• Design and maintain CX service quality frameworks by establishing quality standards, KPIs, and evaluation criteria.
• Administer and maintain QMS documentation, ensuring alignment with internal and external standards (e.g., ISO 9001).
• Guide process improvement teams and implement methodologies such as Lean, Kaizen, or Six Sigma to solve quality problems.
• Produce quality dashboards and performance reports.
• Partner with training teams to address performance gaps.

Experience & Skills

• 2+ years of experience in quality management or TQM roles.
• Strong understanding of QA methodologies and improvement frameworks.
• Contact center or service operations experience preferred.
• Analytical mindset with reporting capability.
• Lean/Six Sigma certification is an advantage.

What We Offer You

• Inclusive and diverse culture encouraging innovation and flexibility in remote, in‑office, and hybrid work setups.
• Highly competitive compensation packages, including the potential for shares.
• Personal development with regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper‑growth environment.
• Opportunity to work with a talented team of over 30 nationalities across 7 countries and gain valuable experience in an exciting industry.
• Autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.
• Responsibility and trust, empowering you to do what you think is best for the function.

If you think you have what it takes to join a remarkable team, #apply_now.