Project Director

csg; Saudi Arabia; On-site; SAR 300,000 - 400,000; Full time

Job summary

A leading technology solutions provider in Saudi Arabia is seeking an experienced program manager to provide strategic direction, execute project delivery, and mentor teams. The ideal candidate will have a degree in a relevant field, at least 10 years of experience in the IT/Telecommunications industry, and extensive program management experience. This role involves managing complex projects, leading vendor relationships, and ensuring adherence to quality controls. Fluency in Arabic is a plus.

Qualifications

• In-depth knowledge of the domain where CSG operates.
• Experience in a consulting environment with significant client contact.
• Fluency in Arabic is an advantage.

Responsibilities

• Provides strategic direction and governance for projects.
• Executes successful project delivery and leads team development.
• Manages complex programs with multiple stakeholders.
• Initiates and approves project documentation and delivery approach.
• Implements continuous improvement initiatives for project efficiency.

Skills

Expert level understanding of client needs

Expert program management skills

Analytical problem-solving skills

Team leadership skills

Sophisticated communication skills

Independent judgment

Education

Degree in Information Technology, Computer Science, Engineering, or equivalent

Minimum 10 years IT/Telecommunications industry experience

Minimum 5 years program management experience

Certification in Project Management (e.g., PMP) or relevant industry standards

Job description

RESPONSIBILITIES

• Provides strategic direction, including internal and external governance, leadership, program level tracking and monitoring, prioritization, communication, and quality controls.
• Executes successful project delivery, improves project management practices and leads substantial team development. Runs CSG solution large and complex programs with third parties and client retained estates with integration needs.
• Sponsors, creates, and leads initiatives benefiting the Delivery practice or CSG improvement, mentoring and collaborating with less experienced PMs.
• Manages complex programs and projects involving multiple stakeholders, vendors, and delivery methods; leads the relationship and strategic management of vendors, client, and CSG where SI is mandated; ensures a robust control and governance framework for delivery.
• Initiates and approves the project documentation, delivery approach, and success criteria, and provides input to the SDR (solution delivery review) for internal program approval.
• Creates and executes the program approach and planning to deliver against the objectives and targets of client and CSG; coordinates multiple related components and projects.
• Manages project/program budget planning and adherence, provides metrics and reporting to ensure projects are on track, and implements continuous improvement initiatives to enhance project delivery efficiency.
• Communicates effectively with the teams and stakeholders and facilitates senior level discussions and meetings, both internal and external.

SKILLS & KNOWLEDGE

• Expert level understanding and anticipation of the client’s needs, in-depth knowledge of the domain CSG operates and the value of CSG solutions.
• Expert program management skills, broad understanding of project methodologies, and deeper perspective on specialized principles and the use of all systems and methods within large or multiple functions.
• Expert analytical problem‑solving skills to identify and diagnose problems beyond current boundaries, requiring highly complex methods or theories.
• Highly developed team leadership skills with ability to lead large groups.
• Sophisticated communication skills to direct, influence, and gain cooperation with teams and customers.
• Independent judgment in developing methods for obtaining results.

EDUCATION & EXPERIENCE

• Degree in Information Technology, Computer Science, Engineering (Electrical, Software, Telecommunications), Business (major in Computing), or equivalent experience.
• Minimum 10 years IT/Telecommunications industry experience.
• Minimum 5 years program management experience managing large BSS implementation/software development projects.
• Experience in a consulting environment with significant client contact.
• Certification in Project Management (e.g., PMP), Service Management (e.g., ITIL) and relevant industry standards (e.g., TMF).
• Fluency in Arabic an advantage.

Location(s): SA.Riyadh.Office

Accident & Disability Accommodations: If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at [phone] or email [e-mail]. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

OUR GUIDING PRINCIPLES

Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

OUR STORY

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are.