Program Manager

Horizontal Digital; Saudi Arabia; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading digital consultancy in Saudi Arabia is seeking an experienced project manager to lead multiple projects focusing on digital transformation. The ideal candidate will have over 10 years of client-facing experience and a strong background in agile methodologies. You will manage and mentor teams, ensuring efficient project execution and collaboration with stakeholders. This role calls for excellent organizational skills and the ability to thrive in ambiguity.

Qualifications

• Minimum 5+ years of agency/consultancy experience.
• 10+ years client-facing digital project management experience using agile methodologies.
• In-depth understanding of project management and life cycles.

Responsibilities

• Lead programs of work or several unrelated projects.
• Support Project Managers in delivering full-lifecycle digital transformation projects.
• Collaborate with department heads to create measurable project plans.

Skills

Project management

Agile methodologies

Leadership

Communication

Education

Bachelor’s degree preferred

Tools

Jira

Confluence

Job description

Overview

At Horizontal Digital, we hold ourselves to one key belief: You’re only as good as your worst customer experience. This mantra drives our digital consultancy to think beyond the easy answers and create websites, apps, portals, and other experiences that solve customer needs for ambitious brands in intuitive and empathetic ways. We fuse strategy, data, design, and technology to arrive at solutions that set the bar higher for everyone.

Company Values

• Lock arms – We forge relationships that make our impact 1,000x stronger.
• Show hustle – We’re not ones to sit on our hands and wait.
• Embrace change – From new technologies to workplace philosophies, we welcome the unexpected and constantly anticipate what’s next.
• Elevate empathy – We listen before we take action.
• Never settle – We motivate each other to push past the easy answers and collectively arrive at bigger, more inspiring ideas.

Responsibilities

• Lead programs of work or several unrelated projects, overseeing Project Managers and delivery teams executing these projects.
• Support Project Managers in delivering full‑lifecycle digital transformation projects from inception to implementation using agile methodologies.
• Assist with team assembly and the development of detailed work plans, process improvements, project estimates, financial management, and resourcing.
• Manage, mentor, and progress your team, overseeing work and performance.
• Constantly identify, implement, and socialize the most effective processes, tools, and systems to keep the department current with project management processes.
• Collaborate with department heads and leadership to create achievable and measurable project plans that include regular status reporting and RAID documentation.
• Oversee execution, workflow, and resourcing of projects.
• Lead and develop comprehensive resource models and risk mitigation plans in collaboration with discipline leads.
• Identify and pursue opportunities to foster cross‑training to help build a strong foundation for the team.
• Serve as a program delivery lead for high‑visibility projects.
• Co‑own the growth of the accounts under your supervision in collaboration with strategy and tech.
• Develop project plans and assumptions for new business pursuits.
• Collaborate on SOW creation (timeline, resource model & assumptions), manage program revenue, and account for actualization of sold revenue.
• Make program‑level decisions based on margin and revenue data, present and commit program revenue to leadership, and display confidence when leading conversations.

Team Expectations

• Provide agile project management oversight for multiple projects.
• Coaching and mentoring teams to follow Agile best practices.
• Facilitate scrum ceremonies and preparing capacity & velocity metrics for teams.
• Administrate task board management and define project objectives, scope, estimate, timeline, and level of effort.
• Forecast and communicate resourcing needs prior to project start and throughout the project life cycle.
• Actively monitor critical path milestones to ensure timely delivery of project objectives.
• Develop project strategies and plans, and identify required methods and tools.
• Monitor budget against plan and resolve overages and underages.
• Coordinate cross‑functional teams to resolve problems.
• Manage scope creep by responding to new requests for changes.
• Ensure quality through planning, execution, assurance, and control techniques.
• Identify, analyze, and mitigate risks.
• Facilitate issue management with clients and project teams and collaborate on resolution plans.

Qualities

• You get it done.
• Grit is your middle name.
• You are organized with excellent time‑management skills and a keen sense for issues before they arise.
• You are a natural leader, self‑motivated, with a high degree of initiative and follow‑through.
• Mentoring others is a habit.
• You are eager to succeed and understand that putting in the work gets you where you want to be.
• You are an outstanding communicator, conveying information to stakeholders in both written and verbal formats.
• Preparing and delivering presentations is second nature to you.
• You are comfortable in ambiguity and drive to find solutions for clarity.
• You possess excellent problem‑solving and decision‑making skills and a balanced, positive attitude in stressful situations.

Qualifications

• Minimum 5+ years of agency/consultancy experience.
• 8‑10 years of experience working on enterprise‑level projects.
• 5 years running cross‑functional programs.
• 10+ years client‑facing digital project management experience using agile methodologies.
• Experience with Jira/Confluence and coaching/mentoring scrum teams and scrum masters.
• Bachelor’s degree preferred.
• Arabic language would be useful but not mandatory.
• In‑depth understanding of project management, workflow, infrastructure, project life cycles, and management methodologies and styles.