Process Improvement Analyst — SOPs, SLAs & Maps

MENA Consultant; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A consulting firm is seeking a Business Process Analyst in Riyadh, KSA, to enhance and document operational processes. The role requires proficiency in business process analysis, developing SOPs, and facilitating stakeholder interactions. Candidates should have a Bachelor's degree in IT, MIS, or a related field and 4+ years of relevant experience, preferably in travel e-commerce or fintech. This is an on-site position requiring strong analytical skills and effective communication abilities.

Qualifications

• 4+ years of experience in business process analysis or similar roles.
• Experience in travel e-commerce, fintech, IT, or service-tech domains preferred.
• Strong analytical and organizational skills with attention to detail.

Responsibilities

• Analyze and document business processes for efficiency improvement.
• Develop and maintain SOPs, SLAs, and governance documentation.
• Create process maps and operational playbooks aligned with standards.
• Work cross-functionally with IT and business units for process implementation.
• Conduct process performance evaluations and support improvement initiatives.

Skills

Business process analysis

Developing SOPs and SLAs

Analytical skills

Effective communication

Stakeholder interaction

Education

Bachelor’s degree in Information Technology, MIS, or Business Administration

Job description

A consulting firm is seeking a Business Process Analyst in Riyadh, KSA, to enhance and document operational processes. The role requires proficiency in business process analysis, developing SOPs, and facilitating stakeholder interactions. Candidates should have a Bachelor's degree in IT, MIS, or a related field and 4+ years of relevant experience, preferably in travel e-commerce or fintech. This is an on-site position requiring strong analytical skills and effective communication abilities.