Principal Success Services Engineer

Oracle; Riyadh; On-site; SAR 224,000 - 338,000; Full time

Job summary

A leading tech company in Riyadh is seeking an Advisory Systems Engineer to deliver expert post-sales support for Oracle products. The role includes resolving complex customer issues, providing technical advice, and facilitating customer relationships with support teams. Ideal candidates will have in-depth knowledge of Oracle databases, security protocols, and excellent communication skills. The company offers competitive benefits including flexible medical and retirement options.

Benefits

Competitive benefits

Flexible medical options

Retirement plans

Qualifications

• Extensive experience with Oracle databases, including versions 11g/12c and 19c.
• Strong abilities in presentation and business communications.
• Experience with database security best practices.

Responsibilities

• Resolve complex customer issues requiring post-sales support.
• Facilitate customer relationships with Oracle Support.
• Provide expert technical advice to customers and Oracle employees.

Skills

Database Administration

Backup and Recovery

Oracle Utilities

Performance Tuning

Database Security

Education

Relevant technical certifications

Tools

Oracle Enterprise Manager

SQL Loader

Oracle Data Pump

Job description

Job Description

As a member of the Support organization, your focus is to deliver post‑sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post‑sales non‑technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

There are high expectations from the candidate profile to be very skilled in business communications not only with sales, pre‑sales and technical account managers but also with customers. Presentation skills are key too. The candidate nominated for this job should be having a passion to participate in business growth with very talented technical skills covering the areas below:

Database Administration

• 11g/12c/19c General RDBMS Issues and DBA activities.
• Installing, Designing, Configuring, Administering and troubleshooting of Oracle 11g/12c Databases.
• Administer the complete Oracle environment including databases, Applications and services.
• Monitor database conditions throughout the network including server side and client side.
• Oracle Enterprise Manager Installation, configuration and upgrades.

Backup and Recovery

• Database Backup (RMAN and User‑Managed Backup… etc).
• Backup strategies according to workload.
• Database Restore using different methods.
• Database Recovery by using User‑Managed recovery Method or RMAN method.
• Complete recovery (to the most current point in time).
• Incomplete recovery by using one of the following methods:
• Time‑Based Recovery - Cancel‑Based Recovery.
• Tablespace Point in Time Recovery.
• Oracle Secure Backup.
• Fixing corruptions and using DULL tool.

Oracle Utilities

• Have knowledge to export and import any of database objects (tablespaces, users…full database).
• Export/Import using Oracle Data Pump utility.
• SQL Loader.
• Database Character set conversion.

Migration /Upgrades and loading data

• Migrating database any release into 11gR2/12c/19c databases.
• Performing different database upgrades from/to different releases using all types of upgrades.
• Migrating (Moving) databases from server to another with minimal down time.
• Loading data into any Oracle database release.
• Database migrations using all methods including Golden Gate, Transportable Tablespaces, Transportable Database.

Oracle Data Guard

• Configuring, administering and troubleshooting standby (logical/physical) databases environment in single DB instance and RAC/ASM environments.

Oracle Real Application Cluster/ASM

• Installing, patching, upgrading, administering and troubleshooting RAC environments / ASM.
• RAC High Availability Test.

Database Security

• Database Vault.
• Audit Vault and Database Firewall.
• Transparent Data Encryption (TDE).
• Virtual Private Database (VPD).
• Oracle Data Masking & Redaction.
• Oracle Label Security.

Systems - Exadata

• Exadata configuration, Administration, Patching, Baremetal restore, Performance Tuning, Migrations, Upgrades, DBFS, VLAN tagging and HCC compression.
• Exadata IORM implementations.
• Exadata High Availability Test.
• ZFS storage configuration and administration for backup and recovery.

Oracle Golden Gate

• Golden Gate Installation Configuration.
• Golden Gate replications Classic, Integrated and Coordinated.
• Oracle database migration using Golden Gate.
• Golden Gate performance.
• Golden Gate Veridata installation and configuration for creating comparisons.
• Golden Gate Plugin for OEM.

Oracle Performance Tuning

• Troubleshooting different performance issues.
• Hang analysis & Cluster eviction issues.
• SQL Tuning with different methodologies, SQL Profiles, SPM and SQL restructure.
• Gather Statistics with different strategies based on workload and business.
• Oracle Real Application Testing (RAT).
• Oracle SQL Performance Analyzer (SPA).
• Database Tuning, Memory Tuning, Backup Tuning & Data Pump Tuning.
• Works with different performance utilities AWR, ADDM, ASH and others.
• Database Resource Manager (DBRM).

Enterprise Manager & Cloud

• Installation of Enterprise Manager Systems.
• Patching and Upgrade of OEM to different versions.
• Engineered System Machine Discovery (Exadata, Super Cluster and ZFS).
• Install Different Plugins, Siebel, Golden Gate.
• Email Notification for different metrics and thresholds.
• Good Knowledge of Cloud Management including Paas, DBaaS, Service catalogue and Snap Clone.
• Migrating Oracle Databases to Database as a Service.

System Skills

• Oracle Cloud IaaS: VCN, ADs, Instance, Storage, IAM, LB, Database, and DNS.
• Oracle Engineered Systems, Exadata, PCA, ZFS Storage and Backup Appliances, InfiniBand Switches, Ops‑center, OVM, Enterprise Manager, ZDLRA.
• Oracle Sun Solaris OS, Network and Cluster Administration, Solaris 8, 9, 10, 11.
• Oracle Sun Hardware V/T/M‑Series SPARC and x86 design, implementation, support.
• OVM, Xen, PDoms, LDoms, zones, SVM, UFS, ZFS, NFS, Flash Archive, Jump start, AI Installer.

On top of this, candidate MUST be self‑motivated, teamwork player, leadership sensor and supports sales cycle by driving discussions for needed clarifications and estimating level of effort for delivery.

Career Level - IC4

Responsibilities

As an Advisory Systems Engineer, you are expected to be an expert member of the problem‑solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice.

Engineer will be committed to CSS scope of services could be delivered to our customers. For instances it includes all technology tasks related to Day 1, Day 2 for On‑Prem customers besides all activities for Day 2 customers. However it is subject to be changed according to CSS setup.

Qualifications

Career Level - IC4

About Us

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