Pilote d'Exploitation /Flyin

DXC Technology Morocco; Riyadh; On-site; SAR 400,000 - 600,000; Full time

Job summary

A leading tech services company in Riyadh is looking for a Monitoring Specialist to ensure real-time visibility of systems. Responsibilities include monitoring applications and services, spotting unusual alerts, and escalating issues as necessary. The ideal candidate should have up to 2 years of experience, strong attention to detail, and clear communication skills for logging. This role offers an opportunity to work in a structured environment while adhering to defined SLAs and KPIs.

Qualifications

• Up to 2 Years of prior experience would be of benefit.
• Ability to use monitoring tools effectively.
• Strong attention to detail is required.

Responsibilities

• Monitor infrastructure, applications, and services using approved tools.
• Spot unusual patterns, alerts, or service disruptions.
• Keep monitoring logs complete and accurate.

Skills

Attention to detail

Clear written communication

Understanding of ITIL concepts

Tools

Monitoring tools (dashboards, alerting systems)

Job description

Overview

Strong monitoring prevents issues turning into major outages. It keeps services steady and predictable. Role purpose To provide real‑time visibility of systems, identify anomalies quickly, and escalate issues using agreed processes.

Responsibilities

• Monitor infrastructure, applications, and services using approved tools
• Spot unusual patterns, alerts, or service disruptions
• Validate alerts before escalation
• Escalate in line with the documented workflow
• Keep monitoring logs complete and accurate

Profile

Profil

Expectations

SMART expectations

• Respond to alerts in line with contractual SLAs and KPIs
• Follow escalation steps with zero deviation
• Maintain logs suitable for SLA reporting
• Highlight recurring issues to help avoid SLA breaches

Expected qualifications

• Up to 2 Years of prior experience would be of benefit
• Ability to use monitoring tools (dashboards, alerting systems)
• Strong attention to detail
• Clear written communication for logs and handovers
• Understanding of ITIL concepts
• Ability to work in a structured environment