Operations Supervisor

Aramex; Abha; On-site; SAR 120,000 - 150,000; Full time

Job summary

A logistics company in Saudi Arabia is seeking an Operations Manager to oversee and motivate a team for effective workflow management. The role requires a bachelor's degree and a minimum of 5 years of leadership experience in an operational environment. Responsibilities include managing team schedules, optimizing routes, and ensuring compliance with company policies. Ideal candidates will possess strong performance management skills and effective communication capabilities within a dynamic team environment.

Qualifications

• Minimum of 5 years of experience in a supervisory or leadership role within an operations environment.
• Demonstrated experience in managing and motivating a team.
• Experience in implementing and enforcing operational standards and procedures.

Responsibilities

• Oversee and motivate a team of operations personnel to achieve departmental goals.
• Develop and implement strategies to optimize operational efficiency.
• Ensure timely responses to customer inquiries and complaints.

Skills

Team leadership

Operations management

Performance analysis

Communication skills

Education

Bachelor's degree in Business Administration or related field

Job description

Purpose of the Job

Monitoring Express and domestic operation to ensure effective and efficient workflow in line with the standards procedures and policies

Job Description

• Oversee and motivate a team of operations personnel to achieve departmental goals.
• Provide coaching, mentorship, and performance reviews for direct reports.
• Ensure adherence to safe work practices within the team.
• Manage team schedules and staffing levels for optimal efficiency.
• Manage company vehicles and ensure optimal use.
• Track and optimize routes for delivery personnel.
• Oversee cash handling procedures and ensure compliance.
• Handle issues related to cash on delivery (COD) transactions.
• Facilitate clear communication both internally and externally.
• Collaborate effectively with various departments to ensure smooth operations.
• Performance Management and Analysis:
• Monitor team performance and identify areas for improvement.
• Develop and implement strategies to optimize operational efficiency.
• Analyze performance data and identify potential risks or losses.
• Prepare and track performance reports.
• Ensure timely responses to customer inquiries and complaints.
• Work collaboratively with customer service teams to resolve issues effectively.
• Implement and enforce established operational standards and procedures.
• Monitor team activities to ensure adherence to company policies and regulations.
• Manage resources effectively, including personnel, equipment, and technology

Job Requirements - Experience and Education

• Bachelor's degree in Business Administration, Operations Management, Logistics, or a related field (preferred)
• Minimum of 5 years of experience in a supervisory or leadership role within an operations environment
• Demonstrated experience in managing and motivating a team
• Experience in implementing and enforcing operational standards and procedures

Leadership Behaviors

• Building Outstanding Teams
• Setting a clear direction
• Simplification
• Collaborate & break silos
• Execution & Accountability
• Growth mindset
• Innovation
• Inclusion
• External focus
• Skills Adaptability
• Data Analysis
• Communication Skills
• Crisis Management
• Problem Solving
• Teamwork
• Delegation And Direction