Overview
Position Title: Operations Manager - Western Region
Job Purpose
The Operations Manager is responsible for planning, directing, and overseeing all operational activities at assigned locations to ensure safe, efficient, compliant, and cost-effective operations. The role includes leadership oversight of Fire Protection, Fire & Emergency Response, and Safety-related operations in industrial and Oil & Gas environments.
Responsibilities
Operations Management
- Plan, direct, and manage all operational activities for assigned locations in line with approved business goals.
- Ensure operations are conducted in an efficient, cost-effective, and compliant manner.
- Develop, implement, and continuously improve operational management systems, processes, and best practices.
- Formulate and execute strategic and operational objectives aligned with organizational priorities.
- Ensure optimal utilization of manpower, fire assets, equipment, and materials.
Fire & Emergency Operations Oversight
- Provide managerial oversight for fire protection systems, fire prevention programs, and emergency response operations.
- Ensure readiness, availability, and compliance of fire equipment, vehicles, and emergency response resources.
- Oversee fire team deployment, shift planning, and resource allocation to meet operational and client requirements.
- Coordinate fire risk assessments, emergency response planning, and fire drills in collaboration with HSE teams.
- Ensure fire operations comply with applicable standards, including NFPA, client fire safety requirements, and local regulations.
- Support investigation and corrective actions related to fire incidents, near misses, or emergency events.
People & Performance Leadership
- Lead, motivate, and support operational and fire response teams in a time-sensitive and high-risk environment.
- Supervise team activities, including work allocation, scheduling, and performance monitoring.
- Develop career development plans for direct reports, including fire and emergency response leadership succession.
- Address operational and performance issues through structured problem resolution and corrective actions.
Risk, Safety & Compliance
- Identify operational and fire-related risks and implement preventive and corrective mitigation measures.
- Ensure compliance with QA/QC, HSE, fire safety, security, and environmental requirements.
- Promote strong safety culture and emergency preparedness across all operational locations.
Financial & Business Control
- Support operational cost control and financial performance, including P&L-related metrics.
- Monitor and optimize fire-related operational costs, equipment utilization, and maintenance expenses.
- Assist in project cost management, revenue generation, and customer invoicing processes.
- Contributes to short- and long-term planning related to staffing, fire equipment, vehicles, and budget requirements.
Customer & Stakeholder Management
- Act as a focal point for client coordination on operational and fire safety matters.
- Communicate customer concerns and operational issues to internal teams and drive improvement actions.
- Ensure high standards of service delivery in fire protection and emergency response operations.
Supply Chain & Asset Management
- Work closely with the Supply Chain department to ensure availability and readiness of fire equipment, PPE, vehicles, and emergency assets.
- Analyze inventory utilization to minimize sub-rental, downtime, and operational inefficiencies.
- Support procurement planning for fire systems, safety equipment, and emergency response resources.
Continuous Improvement & Administration
- Drive continuous improvement initiatives corrective action programs, and operational excellence initiatives.
- Ensure operational and fire procedures function effectively and meet regulatory and client expectations.
- Completely required administrative and operational reports accurately and on time.
- Perform any other related duties reasonably assigned by the Line Manager within the scope of the role.
Qualifications & Skills
Education
- Bachelor’s degree from an accredited university in Engineering, Safety, Fire Science, or a related field.
Experience
- Minimum 7 years of relevant experience, with exposure to Oil & Gas, industrial operations, or fire services.
Fire & Safety Knowledge
- Strong understanding of Fire Protection Systems, fire prevention, and emergency response operations.
- Knowledge of NFPA standards, fire risk assessments, and emergency preparedness programs.
- Experience coordinating fire teams, emergency drills, and incident response frameworks.
- Ability to manage fire operations within high-risk industrial environments.
Core Competencies
- Strong leadership and people management skills.
- Excellent client-facing and internal communication abilities.
- Sound knowledge of operational management, cost control, and performance monitoring.
- Experience with project cost management, revenue generation, and customer invoicing.
- Strong problem-solving, decision-making, and crisis management skills.
- High level of commitment to safety, compliance, and company policies.
- Proficiency in MS Office and function-specific operational systems.