Operation Manager

Bridge Talent Solution; Riyadh; On-site; SAR 80,000 - 120,000; Full time

Job summary

A leading hospitality recruitment agency is seeking an experienced operations manager for a five-star hotel in the Riyadh Region, Saudi Arabia. The ideal candidate will have at least 5 years of experience in hotel management, strong leadership abilities, and exceptional communication skills. Responsibilities include overseeing daily operations, managing budgets, and ensuring guest satisfaction. This is an opportunity to lead within a premier luxury environment while making a significant impact on service quality.

Qualifications

• At least 5 years of experience in an operations management role within a five-star hotel or luxury hospitality environment.

Responsibilities

• Oversee daily hotel operations to ensure seamless service delivery across all departments.
• Monitor and evaluate operational performance, implementing strategies to enhance efficiency and guest satisfaction.
• Coordinate with department heads to ensure alignment with the hotel's goals and standards.
• Develop and enforce policies and procedures to maintain a consistent five-stars guest experience.
• Manage budgets and resources effectively, ensuring cost control while maintaining quality standards.
• Address and resolve guest complaints and operational challenges promptly and professionally.

Skills

Strong leadership and decision-making abilities

Exceptional communication and interpersonal skills

Proficiency in hotel management systems and operational tools

Ability to manage multiple priorities and work under pressure

Education

Bachelor's degree in Hospitality Management, Business Administration, or a related field

Job description

• Oversee daily hotel operations to ensure seamless service delivery across all departments.
• Monitor and evaluate operational performance, implementing strategies to enhance efficiency and guest satisfaction.
• Coordinate with department heads to ensure alignment with the hotel's goals and standards.
• Develop and enforce policies and procedures to maintain a consistent five-stars guest experience.
• Manage budgets and resources effectively, ensuring cost control while maintaining quality standards.
• Address and resolve guest complaints and operational challenges promptly and professionally.

Qualifications:

• At least5 years of experience in an operations management role within a five stars hotel or luxury hospitality environment.
• Bachelors degree in Hospitality Management, Business Administration, or a related field.

Skills:

• Strong leadership and decision-making abilities.
• Exceptional communication and interpersonal skills.
• Proficiency in hotel management systems and operational tools.
• Ability to manage multiple priorities and work under pressure.