Night Manager (Local Talent) - Six Senses Amaala

IHG; Saudi Arabia; On-site; SAR 150,000 - 200,000; Full time

Job summary

A luxury hotel brand in Saudi Arabia is seeking a Night Manager to oversee the Front Office department and enhance guest services. The ideal candidate should have a Bachelor's degree in Hotel Management or Business Administration along with supervisory experience in luxury hotels. Fluency in English is essential, and this position is designated for Saudi nationals as part of the company's commitment to the Vision 2030 Saudization program.

Qualifications

• Two years front office/guest services experience including supervisory experience.
• Proven results in a similar operational role in luxury hotels.
• Fluency in English.

Responsibilities

• Manage efficient operation of the Front Office department.
• Ensure exceptional service within brand standards.
• Oversee management of guest history and profile system.
• Partner with different departments for smooth guest operations.
• Ensure compliance with all policies and legal requirements.

Skills

Front office management

Guest services

Team leadership

Cost management

Excellent communication

Bilingual proficiency

Education

Bachelor's degree in Hotel Management or Business Administration

Job description

As Night Manager, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and its strategic planning and development and ensure all directives, practices and initiatives are implemented, embraced, adopted within the hotel/resort.

Duties and Responsibilities

As Night Manager, I will assume full responsibility for the efficient operation of the Front Office department to provide exceptional products and services within brand operating standards.

The duties and responsibilities will include:

• Have a thorough knowledge of all facilities and services offered by the hotel including type of rooms available as well as their location and layout, selling status, rates, and benefits of all packages plans, credit policy of the hotel and reservation coding.
• Understand the hotel’s policy on guaranteed reservations and no-shows.
• Process advance deposits on reservations.
• Track future room availabilities on the basis of reservations. Determine room rates based on the selling tactics of the resort.
• Oversee the management of the guest history and profile system in conjunction with the Reservations Manager.
• Support the Director of Rooms and focus on the rejuvenation of the room experience.
• Work in partnership with Guest Services, Reservations, Housekeeping and F&B to ensure guest needs are determined /met and oversee the overall smooth operation of guest arrivals.
• Ensure that all set policies, procedures, best practices are in place and rigorously enforced.
• Instill a cost-focused philosophy through training and education.
• Operate the property consistent with all legal, statutory and financial requirements and documentation, reporting systems, contractual obligations, security and safety protocols, communications, product and service standards, host management practices and budgetary controls are implemented, reviewed and maintained to ensure the successful operation of the hotel.

Qualifications

To execute the position of Night Manager, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

• Possess a Bachelors degree in Hotel Management, Business Administration or related field plus two years front office/guest services experience including supervisory experience, or an equivalent combination of education and experience. More than three years experience in a similar hotel operational role, preferred.
• Fluent in English.

The above is intended to provide an overview of the role and responsibilities for a Night Manager at Six Senses Amaala. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent in the position.

This position is designated for Saudi nationals only, in compliance with Saudi Labour Law and the Vision 2030 Saudization program. and is part of our company's commitment to supporting the development of the national workforce.