Network Engineer - Operations

Specialized Technical Services – STS; Saudi Arabia; On-site; SAR 70,000 - 90,000; Full time

Job summary

A leading technology services firm in Saudi Arabia is seeking a highly skilled Network Engineer to support and maintain enterprise network environments. The role involves troubleshooting, proactive maintenance, and collaboration with teams. Successful candidates should have a degree in Computer Engineering, over 5 years of experience in network roles, and strong Cisco product knowledge. Ideal for those with Cisco certifications and experience in managed services, this position offers a dynamic work environment focused on operational excellence.

Qualifications

• Bachelor’s degree in Computer Engineering, Telecommunications, Information Technology, or a related field.
• 5+ years of experience in network operations, support, and implementation roles.
• Cisco certifications (CCNP, CCIE) are highly desirable.

Responsibilities

• Operate, monitor, and troubleshoot enterprise network systems.
• Provide proactive maintenance and incident resolution.
• Collaborate with internal and client teams.

Skills

Operational experience with Cisco Collaboration Suite

Network security solutions knowledge

Analytical skills

Troubleshooting skills

Communication skills

Education

Bachelor’s degree in Computer Engineering

Tools

Cisco products

F5 Load Balancers

SolarWinds Monitoring

Job description

Our Culture

At Hulool Zaintech for Information Technology we are proud of our culture and how it drives everything we do. We are looking for individuals who share our values and want to be part of a unique and engaging culture that revolves around collaboration and innovation. If you are looking for a role where you can drive engagement and excellence across teams through commitment and collaboration, and are someone who is customer‑centric and appreciates an organization with uncompromised integrity that focuses on employee engagement, then read on to learn more about how you can become part of the Hulool Zaintech family.

Our Code of Conduct

At Hulool Zaintech for Information Technology we strictly adhere to our code of conduct, which is there to serve as a moral compass, offering a framework for responsible behaviours and enabling ethical choices that cultivate positive relationships and a better future. It also outlines policies, standards, and procedures for our global operations, promoting integrity and ethical excellence across the countries we engage with. Every year, all employees are required to review, comprehend, confirm, and adhere to the code of conduct. Additionally, all newly hired employees are subject to the same as part of their onboarding process.

Job Overview

We are seeking a highly skilled and dedicated Network Engineer to join our Managed Services team. The successful candidate will be deployed on‑site at the client’s premises to support, operate, and maintain complex enterprise network environments. This role requires deep technical expertise, hands‑on operational skills, and the ability to work in a high‑demand managed services environment.

Responsibilities

• Operate, monitor, and troubleshoot enterprise network systems to ensure high availability, optimal performance, and security.
• Provide proactive maintenance and incident resolution to maintain network stability.
• Collaborate with internal and client teams to resolve escalations and implement approved network changes.
• Participate in network change control processes and support 24/7 operations as required.
• Maintain accurate documentation of configurations, procedures, and operational activities.
• Implementation & Upgrades: Install and configure new products, applying performance optimization and security best practices.
• Supervise and execute migrations of existing solutions, including required updates and upgrades.
• Perform full implementations, proof‑of‑concepts (POCs), and provide necessary technical documentation.
• Ensure smooth administration of systems to maintain service availability for authorized users.
• Testing, Documentation & Reporting: Conduct integration testing and validation of applications, systems, and network solutions.
• Prepare comprehensive documentation for implemented products, configurations, and processes.
• Provide on‑site and remote troubleshooting to resolve network and systems issues.
• Provide regular status reports to supervisors and project managers.
• Deliver proactive technical support for major accounts, ensuring high customer satisfaction.
• Perform preventive maintenance tasks to avoid downtime.
• Deliver knowledge transfer sessions and hands‑on training for client teams.

Technical Expertise

• Hands‑on operational experience with: Cisco Collaboration Suite (CUCM, UCCX, IM&P, CUC, Expressway‑E & C); Cisco Voice Gateways; Cisco ISE and Cisco DNA Center; Cisco Wireless LAN Controllers (WLC) 5500 & 9800 series; Cisco Routing & Switching; Cisco Imagicle Recording; F5 Load Balancers (GTM, LTM); Riverbed Steelhead & SCC; Orion; SolarWinds Monitoring.
• Additional desirable knowledge: Network security solutions (Firewalls, NGFW, WAF – Cisco, Fortinet, Palo Alto); Wireless infrastructure design and optimization; Software Defined Networking (SDN) concepts and implementation; Network monitoring and performance management tools.

Qualifications

• Bachelor’s degree in Computer Engineering, Telecommunications, Information Technology, or a related field.
• 5+ years of experience in network operations, support, and implementation roles.
• Strong analytical, problem‑solving, and troubleshooting skills.
• Cisco certifications (CCNP, CCIE) are highly desirable.
• Experience in Managed Services environments is preferred.
• Excellent communication skills with the ability to work effectively with diverse teams.