Merchant Care Specialist: E-commerce (Arabic)

Salla; Makkah Region; On-site; SAR 56,000 - 100,000; Full time

Job summary

Salla seeks a Merchant Care Specialist to deliver high-quality support to merchants using our e-commerce platform. You will resolve issues across chat, email, and tickets while guiding users on platform features and best practices. Strong Arabic and solid English communication will help you thrive in a fast-paced, high-volume environment.

The role emphasizes timely problem solving, knowledge-base updates, and collaboration with product and support teams to ensure exceptional customer experiences.

Qualifications

• Bachelor’s degree in business administration or closely related field.
• 0–3 years experience in Customer Support, Technical Support, Customer Success or Help Desk.
• Fluent in Arabic with strong verbal and written skills.
• Intermediate English for handling customer interactions.
• Ability to manage at least 3 concurrent cases with high quality and speed.
• Experience in fast-paced, high-volume support environments.

Responsibilities

• Respond to merchant inquiries via chat, email, tickets and other channels.
• Diagnose, troubleshoot, and resolve merchant problems promptly.
• Guide merchants on platform features, tools, and best practices.
• Document recurring issues and escalate to internal teams for improvements.
• Collaborate with cross-functional teams to ensure fast resolutions.
• Update internal knowledge base and follow SOPs.
• Contribute to improving customer experience and operational efficiency.

Skills

Arabic communication

English communication

Multitasking

Problem solving

Adaptability

Education

Bachelor’s degree in business administration

Job description

Salla seeks a Merchant Care Specialist to deliver high-quality support to merchants using our e-commerce platform. You will resolve issues across chat, email, and tickets while guiding users on platform features and best practices. Strong Arabic and solid English communication will help you thrive in a fast-paced, high-volume environment.

The role emphasizes timely problem solving, knowledge-base updates, and collaboration with product and support teams to ensure exceptional customer experiences.