Maintenace Technician

KONE; Makkah Al Mukarramah; On-site; SAR 30,000 - 60,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen engagierten Fachmann im Kundenbeziehungsmanagement, der die Kundenzufriedenheit durch erstklassigen Service und proaktive Kommunikation sicherstellt. In dieser Rolle sind Sie verantwortlich für die Durchführung von Wartungsarbeiten, das Risikomanagement und die Schulung von Teammitgliedern. Sie werden in einem respektvollen und unterstützenden Umfeld arbeiten, das Wert auf individuelle Beiträge legt und Möglichkeiten zur beruflichen und persönlichen Entwicklung bietet. Wenn Sie leidenschaftlich daran interessiert sind, die Sicherheit und Leistung von Aufzügen zu gewährleisten, ist diese Position genau das Richtige für Sie.

Qualifications

• Mindestens 3 Jahre Erfahrung in relevanten Bereichen.
• Vertrautheit mit Aufzugs- und verwandter Technologie.

Responsibilities

• Sicherstellen der Kundenzufriedenheit durch qualitativ hochwertigen Service.
• Durchführung von Wartungsbesuchen und Reparaturen.

Skills

Kommunikationsfähigkeiten

Risikomanagement

Kundenbeziehungsmanagement

Education

Diplom in Elektrotechnik oder Mechanik

Abschluss der Sekundarstufe

Tools

Service-Tools

Fahrzeuge

Job description

Customer Relationship Management

• Responsible for ensuring customer satisfaction through quality service and proactive, precise on-site communication (callout ETA, job performed, etc.).
• Responsible for accurate, real-time reporting of work performed at the equipment level to ensure the accuracy of e-Optimum and Customer Notification systems.
• Maintain excellent relationships with customers, contact persons, and end-users on site by demonstrating an ambassador attitude.
• Ensure equipment safety and optimal performance.
• Manage the site environment during service operations.
• Identify site risks and communicate them to the supervisor.
• Take immediate action on site in case of high risk and follow escalation procedures.
• Identify unplanned service repairs based on equipment needs, contact the on-site contact, obtain approval if not covered by the contract, and perform repairs.

Service Operations

• Ensure site safety for end-users and personnel.
• Maintain a safe working environment.
• Follow safety and maintenance instructions during operations.
• Execute service visits (planned maintenance, callouts, repairs) respecting schedules, quality standards, and processes.
• Plan workload effectively with the service supervisor.
• Report sales leads to the supervisor.
• Provide precise and timely reports of work performed.
• Submit accurate timesheets.
• Manage proximity stock, including inventory and transfers, and request spare parts as needed.
• Maintain service tools, vehicle, and instruments in good condition and safety.
• Contribute to product, method, and safety improvements through feedback.

Leadership / People Management

• Regularly update the supervisor on relevant information.
• Be familiar with all aspects of lift and related technology; attend required training.
• Provide training or coaching to nominated personnel as needed.

Candidate Requirements

• Diploma or high school diploma in electrical or mechanical fields.
• Excellent communication skills with a multinational team.
• Minimum of 3 years’ experience in relevant fields.
• This role is only open to Saudi nationals, in compliance with current labor regulations.

At KONE, we foster an innovative and collaborative culture, value individual contributions, and prioritize employee engagement. We are committed to sustainability, ethical business practices, and creating a respectful environment that recognizes good performance. We offer opportunities to support your career and personal development, helping you achieve your goals and maintain a healthy work-life balance.

Learn more at www.kone.com/careers.