Lead Global ITSM Implementation Consultant

IFS; Riyadh; On-site; SAR 100,000 - 150,000; Full time

Job summary

A global technology company in Saudi Arabia is seeking an ITSM Application Consultant to lead implementations of their cutting-edge solutions. The ideal candidate will combine industry knowledge with IFS best practices to enhance customer satisfaction. Responsibilities include guiding customers, conducting workshops, and managing project scope. Strong interpersonal, analytical, and problem-solving skills are essential, along with a degree in a relevant field and experience in ITSM solutions. This position offers opportunities for international exposure and travel.

Qualifications

• Proven history delivering ITSM Solutions in a similar role.
• Ability to articulate customer-specific business needs.
• Strong leadership and influencing ability.

Responsibilities

• Guide customers to improve their business using IFS solutions.
• Evaluate customer needs and offer effective solutions.
• Conduct training sessions and support Go Live strategies.

Skills

Business process mapping

Problem-solving

Analytical skills

Stakeholder management

Negotiation

Presentation skills

Education

Degree in Engineering, Business, Information Technology

Job description

A global technology company in Saudi Arabia is seeking an ITSM Application Consultant to lead implementations of their cutting-edge solutions. The ideal candidate will combine industry knowledge with IFS best practices to enhance customer satisfaction. Responsibilities include guiding customers, conducting workshops, and managing project scope. Strong interpersonal, analytical, and problem-solving skills are essential, along with a degree in a relevant field and experience in ITSM solutions. This position offers opportunities for international exposure and travel.