Lead ESD Engineer

ABB; Dhahran Compound; Hybrid; SAR 200,000 - 300,000; Full time

Job summary

A global technology leader is seeking a service professional in Dhahran Compound, Saudi Arabia. In this role, you will execute medium to high complexity service work, enhance customer satisfaction, and lead engineering teams. Your experience with ABB SG300/400 ESD systems and migration projects will be key to identifying opportunities for service improvements. This position offers a chance to impact the team's operational performance significantly. Benefits include professional development and competitive compensation.

Benefits

Benefit 1

Benefit 2

Benefit 3

Benefit 4

Benefit 5

Qualifications

• 10+ years of experience with ABB SG300/400 ESD systems.
• Experience with SG ESD system migration to HI800.
• Experience in leading a group of engineers.
• Experience in executing medium to high service projects.

Responsibilities

• Execute service work of medium to high complexity.
• Deliver excellent customer service to satisfy customers.
• Identify new service business opportunities.
• Coach technicians and engineers.

Skills

Customer satisfaction planning

Leadership in engineering projects

Service project execution

On-site customer collaboration

Job description

Overview

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This Position reports to:

Local Service Operations Manager

Responsibilities

Your Role And Responsibilities (Mandatory)

In this role, you will have the opportunity to execute service work of medium to high complexity as per work instructions and ABB guidelines. Each day, you will deliver excellent customer service to satisfy customers. You will also showcase your expertise by working with customer to identify opportunities in the installed base, to improve system performance and operational performance.

The work model for the role is: onsite/hybrid/remote.

This role is contributing to AUEN Saudi Arabia.

You will be mainly accountable for:

• Contributing to customer satisfaction by planning and executing service work as per customer order and expectations.
• Ensuring customer retention by delivering superior customer experience and effectively communicating service work timeline and expectations.
• Taking actions to identify new service business opportunities for ABB, in close cooperation with customer and other ABB teams.
• Coaching technicians and engineers and supervising complex site activities.

Qualifications

Qualifications For The Role (Mandatory)

• 10+ years of ABB SG300/400 ESD system experience.
• SG ESD system migration to HI800 experience.
• Lead group of engineers to deliver projects.
• Execute medium to high service projects in collaboration with engineering team.
• Expansions and modernization projects from design to site installation and commissioning.
• Working with the customer (while on-site) to identify opportunities to improve the customer’s operations and eliminate pain points.

Benefits

• Benefit 1
• Benefit 2
• Benefit 3
• Benefit 4
• Benefit 5

More About Us

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