THE POSITION
The Laundry Attendant is responsible for performing various tasks related to the processing of linens, uniforms, and guest laundry. This role emphasizes attention to detail and a commitment to cleanliness, ensuring that all items meet the hotel's high standards of quality and presentation.
RESPONSIBILITIES
Guest Experience Management
- Ensure the delivery of exceptional laundry services by maintaining high cleanliness standards and meticulous attention to detail.
- Assist with guest laundry requests promptly and courteously to enhance overall satisfaction.
Laundry Operations
- Perform daily laundry tasks, including sorting, washing, drying, folding, and delivering linens and garments.
- Operate laundry equipment safely and efficiently, following established procedures for different types of fabrics.
Quality Control
- Inspect laundered items to ensure they meet cleanliness and presentation standards before delivery.
- Report any damaged or stained items to the Laundry Supervisor for further action.
OPERATIONAL EFFICIENCY
Communication and Collaboration
- Collaborate with the laundry team to ensure smooth operations and effective communication regarding laundry needs.
- Participate in team meetings to discuss workloads, challenges, and service improvements.
Health, Safety, and Regulatory Compliance
- Adhere to health, safety, and security regulations relevant to laundry operations.
- Maintain a clean and organized work area to promote safety and efficiency.
PERSONAL DEVELOPMENT
- Engage in training sessions to enhance skills and knowledge related to laundry operations and equipment.
- Seek feedback from supervisors to improve performance and service delivery.
LIVING THE BRAND
QUALIFICATIONS
- High school diploma or equivalent (hospitality-related education is a plus).
- Previous experience as a Laundry Attendant or in a similar role within a luxury hotel environment is preferred.
- Strong attention to detail and a commitment to high-quality service.
- Ability to work efficiently both independently and as part of a team.
- Flexibility to work evenings, weekends, and holidays as required.