IT Support Functions Manager

ASMO; Al Khobar; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading logistics joint venture in Al Khobar seeks a Support Functions Manager to oversee IT solutions and support functions. The role involves strategic planning, project management, and collaboration across departments to enhance operational efficiency. A bachelor's degree in IT and at least 9 years of relevant experience, with 3 in a supervisory position, are required. This position offers a pivotal role in shaping IT services for the organization.

Qualifications

• 9 years' experience in the same field, with 3 years in a supervisory role.
• Proficient in oral and written English.
• Experience in IT solutions and support functions.

Responsibilities

• Contribute to the IT Solutions strategic plan.
• Monitor key performance indicators for the IT department.
• Manage vendor relationships and software evaluation.
• Lead projects within the Support Functions unit.
• Identify and meet operational needs related to IT solutions.

Skills

Leadership

Problem-solving

Communication

Strategic planning

Education

Bachelor's degree in computer science, information technology or equivalent

Master's degree in computer science, information technology or equivalent

Tools

Project Management Professional (PMP)

Job description

ASMO is a groundbreaking joint venture between DHL and Aramco. Inheriting DHL’s logistics excellence and Aramco’s extensive supply chain ecosystem, we are here to set a new benchmark and redefine the procurement and supply chain landscape, enabling growth. ASMO aims to be operational in 2025 and provide reliable end-to-end integrated procurement and supply chain services for companies across the industrial, energy, chemical, and petrochemical sectors. Our focus customers in the short term will be Saudi Aramco and its Affiliates. In the long term, all the industrial sectors within Saudi Arabia aim to reach the MENA region.

Objective

The Support Functions Manager is responsible for contributing to the development and implementation of information technology solutions within ASMO to address various business needs. The Support Functions Manager will specifically focus on the Support functions at ASMO, such as Finance, HR, Operational Excellence, and their related IT solutions. The Manager will bridge the gap between business requirements and technology solutions by working closely with stakeholders from different support departments.

General Responsibilities

• Contribute to the development and execution of the IT Solutions department’s short to mid-term strategic plan to ensure alignment with the IT Solutions department’s strategic priorities, and the corporate goals by leading the Support Functions unit.
• Contribute to the development of annual business plans for the assigned areas of responsibility in the Support Functions unit to support the achievement of financial and strategic objectives.
• Monitor, control and report key performance indicators related to the IT Solutions department to track performance and recommend corrective actions through the perspective of the Support Functions unit.
• Identify operational needs and requirements related to IT solutions used in Finance, HR, and Operational Excellence; work with direct reports to develop plans and strategies for addressing these needs using IT solutions.
• Define system requirements, evaluate software options, manage vendor relationships, and ensure that solutions are in line with the IT Solutions department’s objectives and align with ASMO’s business goals.
• Manage the Support Functions unit’s projects in collaboration with the IT PMO Manager, conduct risk assessments of these projects, ensure timely delivery, and suggest improvements to implementation processes.
• Manage the activities of direct reports to ensure that all work is carried out in an efficient manner, in line with the annual business plans, policies and procedures.
• Manage the performance management process by setting annual objectives, and developing staff through mentoring, coaching and constructive feedback.
• Identify employees’ training and developmental needs and in conjunction with Human Capital Department bridge the knowledge gaps to ensure continuous progression, and high-level of competence within the team.
• Contribute to defining an optimum structure for the IT Solutions department via the Support Functions unit, to ensure smooth workflow of operational processes and optimal utilisation of resources.
• Provide input into the preparation and consolidation of the IT Solutions department’s budget with regards to the Support Functions unit, monitor financial performance during the year and identify areas of unsatisfactory performance (if any), and recommend mitigating actions.
• Identify and manage implementation of change initiatives on systems, processes and practices considering ‘international leading practices’, and/or other changes in the business environment.
• Recommend improvements to departmental procedures, and ensure implementation of policies, procedures, systems and controls covering the Support Functions unit so that all activities meet ASMO’s standards, compliance, and regulatory requirements, align to business requirements, and increase operational efficiency.
• Identify opportunities for the continuous improvement of systems, processes and practices considering ‘international leading practices’, in order to increase operational effectiveness within the unit.
• Ensure that all relative reports are prepared timely and accurately, and meet the IT Solutions department’s requirements, policies and standards.
• Ensure compliance with regulatory requirements and relevant quality, health, safety, security and environmental procedures and controls across the IT Solutions department to guarantee employee safety and delivery of high-quality services.

Qualifications

• Bachelor’s degree in computer science, information technology or equivalent from a recognized and accredited university is required.
• Master’s degree in computer science, information technology or equivalent from a recognized and accredited university is preferred.
• Project Management Professional (PMP) or any other relevant certification preferred.
• Demonstrated proficiency in oral and written English.
• 9 years’ experience in the same Field, out of which 3 years at a supervisory position or similar level.