IT Service Operations Specialist (SLA & Oracle/SQL)

700Apps; Riyadh; On-site; SAR 70,000 - 110,000; Full time

Job summary

700Apps is seeking an IT Managed Services Specialist to support daily IT service operations, manage service requests and incidents, monitor performance, and ensure compliance with SLAs. The role emphasizes hands-on IT support, operational reporting, and familiarity with Oracle and SQL databases.

You will work with cross-functional teams to ensure timely resolution, maintain accurate service records, and use ITSM tools to drive service quality across government-related labor-sector projects in

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.
• 2-4 years of practical experience in managed services, IT service operations, or IT systems support.
• Understanding of service request management, incident tracking, and escalation procedures.
• Familiarity with SLA monitoring, service performance indicators, and operational reporting.
• Experience using ticketing systems or IT Service Management (ITSM) tools.
• Knowledge of Oracle and SQL databases is preferred.

Responsibilities

• Receive, register, track, and follow up on IT service requests, incidents, and operational issues.
• Monitor request status and ensure timely resolution in accordance with established SLAs and procedures.
• Escalate unresolved or critical issues to the relevant technical teams.
• Monitor service performance indicators and prepare regular operational updates and reports.
• Coordinate with technical teams, stakeholders, and beneficiary entities to support effective service delivery.
• Maintain accurate records of service requests, incidents, resolutions, and escalations.
• Use IT Service Management (ITSM) tools and ticketing systems to manage service activities.
• Identify pending requests and follow up with the relevant teams to ensure timely closure.
• Support the operation and monitoring of IT systems and services involving Oracle and SQL databases.
• Follow approved operational procedures and contribute to service quality improvement initiatives.

Skills

ITSM tools

SLA monitoring

Incident tracking

Oracle & SQL

Operational reporting

Ticketing systems

Communication

Teamwork

Multitasking

Education

Bachelor's degree in IT/CS

Tools

Oracle

SQL databases

Job description

700Apps is seeking an IT Managed Services Specialist to support daily IT service operations, manage service requests and incidents, monitor performance, and ensure compliance with SLAs. The role emphasizes hands-on IT support, operational reporting, and familiarity with Oracle and SQL databases.

You will work with cross-functional teams to ensure timely resolution, maintain accurate service records, and use ITSM tools to drive service quality across government-related labor-sector projects in