IT Operations & Cloud Services Manager

Join Solutions; Dammam; On-site; SAR 223,200 - 334,800; Full time

Job summary

A leading IT solutions provider in Saudi Arabia is seeking an IT Technical Manager to lead IT operations and service desk excellence across the organization. The ideal candidate will manage the technical team, oversee IT infrastructure, and ensure reliable service and cloud operations. Responsibilities include developing best practices, monitoring performance, and reporting to management. A minimum of 5 years' experience in managing infrastructure teams and strong ITIL knowledge are required for this role.

Qualifications

• 5+ years' experience in managing infrastructure teams.
• Full understanding of network design and data center operations.
• Proficient in ITIL practices.

Responsibilities

• Plan, design, and maintain all aspects of on-premise and cloud infrastructure.
• Maintain cloud services and monitor availability, consumption, and performance.
• Provide regular reports to management on service availability and performance.
• Perform quality controls and monitor service performance.

Skills

Managing infrastructure team

Network design

Data center operations

ITIL practices

Analytical skills

Problem-solving

Communication skills

Leadership ability

Team spirit

Emotional intelligence

Job description

A leading IT solutions provider in Saudi Arabia is seeking an IT Technical Manager to lead IT operations and service desk excellence across the organization. The ideal candidate will manage the technical team, oversee IT infrastructure, and ensure reliable service and cloud operations. Responsibilities include developing best practices, monitoring performance, and reporting to management. A minimum of 5 years' experience in managing infrastructure teams and strong ITIL knowledge are required for this role.