Information Technology Support Specialist

IKEA Alsulaiman; Riyadh; On-site; SAR 45,000 - 60,000; Full time

Job summary

A global home furnishing retailer is looking for a Store Service Desk Specialist to ensure effective IT operations by resolving hardware and software issues, coordinating with vendors, and managing backups. Candidates should have a Bachelor's degree in IT/Computer/Networking, along with strong communication skills in both Arabic and English. The position offers an entry-level role with full-time employment in the IT sector. Proficiency in Microsoft and CISCO certifications is preferred.

Qualifications

• Bachelor’s degree in IT, Computer, or Networking is required.
• Must have strong communication skills in both Arabic and English.
• Microsoft/CISCO Certification is preferable.
• Willingness to work on weekends and holidays as needed.
• Strong problem-solving and troubleshooting skills are necessary.

Responsibilities

• Support hardware and software issues for coworkers.
• Coordinate with vendors and service office IT colleagues.
• Monitor and secure daily IT operations.
• Ensure daily and weekly backup jobs are completed.
• Conduct preventive maintenance of data center and hardware.

Skills

Communication skills in Arabic

Communication skills in English

Problem solving skills

Troubleshooting skills

Education

Bachelor’s degree in IT/ Computer/Networking

Tools

Microsoft Certification

CISCO Certification

Job description

Come help us create a better everyday life for the many people. That’s the IKEA vision. We do that by offering a wide range of home furnishings with good design and function at prices so low that many people will be able to afford them.

Purpose

The Store Service Desk Specialist at IKEA ensures seamless IT operations by addressing hardware and application issues, coordinating with vendors, and managing routine tasks like backups and maintenance. This role optimizes IT resources and enhances operational efficiency, contributing to a positive work environment.

Accountabilities

• Ensure all IKEA IT operations in the store functioning well Support IKEA coworker’s hardware and applications related issues.
• Coordinate and communicate with IKEA vendors and service office IT colleagues to work together on project and IKEA applications issues.
• Secure all the software installed on the user’s PC with licenses.
• Secure daily IT routine and performing the checklist Monitor daily scheduler jobs and ensure sales statement posted.
• Ensure all the daily and weekly backup jobs completed successfully for all three stores and service office.
• Ensure and complete any backup restoration request.
• Preventive maintenance of Data center, hardware and servers.
• Coordinate with vendor for POS machines maintenance.
• Ensure data optimizing on weekly basis.
• Secure Monthly IFB and annual store inventory support and preparation.
• work on effective ways to reduce the IT Budget.

Qualifications and Experiences

• Bachelor’s degree in IT/ Computer/Networking.
• Must have strong communication skills in both Arabic and English.
• Microsoft/CISCO Certification is preferable.
• Willing to cover shifts and provide a required support during weekends, holidays and peak seasons according to the requirements to resolve incidents on time manner.
• Problem solving and Troubleshooting skills.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Retail