ICQA Escalation Specialist: Drive Fast Resolutions

Afaq - Warehouse Branch (Amazon); Jeddah; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading global e-commerce company is seeking an Escalation Specialist for its Jeddah location. This role acts as a critical link between Customer Service and Operations to resolve operational issues impacting customers. Candidates should have a high school diploma and 1+ years of experience with Microsoft Office. You'll need to work a flexible schedule, lifting up to 49 pounds as required. Strong analytical skills and proficiency in Excel are preferred. Join us to contribute to exceptional customer experiences.

Qualifications

• 1+ years of experience with Microsoft Office products and applications.
• Must be able to lift up to 49 pounds and stand/walk during shifts lasting up to 12 hours.
• Ability to handle multiple tasks in a deadline-driven environment.

Responsibilities

• Act as the link between Customer Service and ICQA and Operations teams.
• Contribute to solving operational issues to avoid customer impact.
• Conduct special research and identify trends to drive actions.

Skills

Microsoft Office products and applications

Flexibility in schedule and tasks

Analytical thinking

Education

High school diploma or equivalent

Tools

Microsoft Excel

VBA

SQL

Job description

A leading global e-commerce company is seeking an Escalation Specialist for its Jeddah location. This role acts as a critical link between Customer Service and Operations to resolve operational issues impacting customers. Candidates should have a high school diploma and 1+ years of experience with Microsoft Office. You'll need to work a flexible schedule, lifting up to 49 pounds as required. Strong analytical skills and proficiency in Excel are preferred. Join us to contribute to exceptional customer experiences.