Hostess

InterContinental Hotels Group; Riyadh Region; On-site; SAR 48,000 - 120,000; Full time

Job summary

A leading hospitality company in the Riyadh Region is seeking a Hostess to create exceptional dining experiences. The role involves greeting guests, managing reservations, and ensuring smooth service delivery. Ideal candidates will have previous experience in guest-facing roles, strong communication skills, and a passion for hospitality. Flexibility to work evenings and weekends is required.

Qualifications

• Previous experience in a guest-facing role, preferably in a hotel or upscale restaurant setting.
• Strong communication and interpersonal skills.
• Ability to stay calm under pressure in a busy environment.
• Passion for delivering genuine hospitality and personalized service.
• Flexibility to work evenings, weekends, and holidays as required.
• Working knowledge of reservation systems is an advantage.
• A polished and professional appearance in line with brand grooming standards.
• Fluency in English (additional languages are a plus).

Responsibilities

• Greet guests promptly, warmly, and professionally as they enter the restaurant.
• Manage reservations and guest seating through the booking system.
• Coordinate table assignments based on guest preferences.
• Maintain a clean and organized host station at all times.
• Provide accurate wait times and manage the guest queue.
• Answer phone calls related to dining reservations and requests.
• Liaise with the culinary and service team to ensure seamless service.
• Uphold all brand standards in guest service and appearance.

Job description

Overview

As a Hostess, you’ll be the welcoming face of our restaurant, setting the tone for an exceptional dining experience. From greeting guests with a warm smile to ensuring a smooth seating flow and maintaining guest preferences, your role is vital in creating memorable moments for our guests from arrival to departure.

Responsibilities

• Greet guests promptly, warmly, and professionally as they enter the restaurant or dining outlet.
• Manage reservations and guest seating through the appropriate booking system (e.g., OpenTable or similar).
• Coordinate table assignments based on guest preferences, volume, and server rotations.
• Maintain a clean and organized host station and entrance area at all times.
• Provide accurate wait times and manage the guest queue during busy periods.
• Answer phone calls related to dining reservations, restaurant information, and special requests.
• Liaise with the culinary and service team to ensure seamless service delivery.
• Uphold all IHG brand standards in guest service and personal appearance.

What we need from you

• Previous experience in a guest-facing role, preferably in a hotel or upscale restaurant setting
• Strong communication and interpersonal skills
• Ability to stay calm under pressure in a busy environment
• Passion for delivering genuine hospitality and personalized service
• Flexibility to work evenings, weekends, and holidays as required
• Working knowledge of reservation systems is an advantage
• A polished and professional appearance in line with brand grooming standards
• Fluency in English (additional languages are a plus)