Guest Service Manager

Hilton; Riyadh; On-site; SAR 180,000 - 240,000; Full time

Job summary

Hilton in Riyadh is seeking a Guest Services Manager to lead day-to-day guest services operations, including bell, luggage, valet, and related systems, ensuring a seamless guest experience.

The role also covers budgeting, forecasting, policy enforcement, and coaching the team to uphold Hilton’s high standards and guest satisfaction.

Qualifications

• Experience managing guest services operations in hospitality.
• Proven ability to lead and motivate a diverse team.
• Experience with budgeting, forecasting, and policy enforcement.
• Strong guest satisfaction focus and problem-solving skills.

Responsibilities

• Oversee day-to-day guest services operations across all related functions.
• Monitor guest satisfaction metrics and drive service improvements.
• Lead department budgeting, forecasting, and policy enforcement.
• Coach and develop the guest services team to deliver Hilton standards.

Skills

Guest services management

Leadership

Budgeting & forecasting

Team coaching

Job description

Job Identification: 221379

Job Category: Guest Services, Operations, and Front Office

Job Schedule: Full time

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Guest Services Manager , you’re not just overseeing day-to-day guest services operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

• Oversee guest services operations: Manage day-to-day operations of all guest services functions, including bell services, luggage storage, package delivery, valet, parking, and related systems to ensure a seamless guest experience

• Monitor and elevate service: Track guest satisfaction, address service issues, and guide the team to implement improvements that enhance the guest experience

• Manage department administration: Lead budgeting, forecasting, policy enforcement, and special projects to support operational effectiveness

• Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands (https://www.hilton.com/en/brands/) , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog (https://jobs.hilton.com/blogs) to see why we’re more than a great place to stay—we’re a great place to work.