Guest Service Agent

Rotana Hotels; Riyadh; On-site; SAR 120,000 - 150,000; Full time

Job summary

A Leading Hotel Chain is seeking a Guest Service Agent in Riyadh to ensure exceptional customer service and positive guest experiences. Responsibilities include welcoming guests, handling check-in/check-out, processing payments, and coordinating with hotel departments. Ideal candidates should exhibit strong communication, problem-solving skills, and proficiency in hotel management software while being able to work flexible shifts. Join a dynamic hospitality environment where your skills will thrive.

Qualifications

• Proven experience in a customer service role, preferably in the hospitality industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-oriented mindset.
• Ability to work well under pressure and handle multiple tasks simultaneously.
• Flexibility to work different shifts, including weekends and holidays.

Responsibilities

• Welcome guests upon their arrival and assist with check-in/check-out procedures.
• Address guests' inquiries and concerns in a timely and professional manner.
• Provide information about hotel facilities, services, and local attractions.
• Process payments, handle reservations, and update guest information in the system.
• Coordinate with other hotel departments to fulfill guest requests and resolve issues.
• Maintain a clean and organized front desk area and lobby.

Skills

Customer service skills

Communication skills

Organizational skills

Problem-solving skills

Attention to detail

Interpersonal skills

Multi-tasking ability

Patience

Flexibility

Knowledge of hotel operations and amenities

Tools

Hotel management software

MS Office applications

Job description

Job Description

As a Guest Service Agent, you will be responsible for providing exceptional customer service to hotel guests, handling inquiries and requests, and ensuring a positive guest experience throughout their stay.

Job Responsibilities

• Welcome guests upon their arrival and assist with check-in/check-out procedures
• Address guests' inquiries and concerns in a timely and professional manner
• Provide information about hotel facilities, services, and local attractions
• Process payments, handle reservations, and update guest information in the system
• Coordinate with other hotel departments to fulfill guest requests and resolve issues
• Maintain a clean and organized front desk area and lobby

Candidate Requirements

• Proven experience in a customer service role, preferably in the hospitality industry
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and a customer-oriented mindset
• Proficiency in using hotel management software and MS Office applications
• Ability to work well under pressure and handle multiple tasks simultaneously
• Flexibility to work different shifts, including weekends and holidays

Skills

service skills, communication skills, organizational skills, problem-solving skills, attention to detail, interpersonal skills, multi-tasking ability, patience, flexibility, knowledge of hotel operations and amenities.