Guest Experience Expert

Courtyard by Marriott Makkah; Ar Rass; On-site; SAR 39,000 - 61,000; Full time

Job summary

Courtyard by Marriott Makkah in Saudi Arabia seeks an entry-level Guest Experience Expert to assist pilgrims and visitors, delivering exceptional service in a sacred city. You will manage check-in/check-out, answer guest requests, and provide local guidance while upholding Marriott standards.

This role requires a high school diploma or GED and a passion for guest service. Training and a supportive team environment are provided to help you grow in hospitality at this unique destination.

Qualifications

• Entry-level position with no prior hospitality experience required.
• No supervisory experience necessary.
• High school diploma or GED preferred.
• Genuine passion for guest service and Marriott's values in a spiritually significant destination.

Responsibilities

• Proactively identify and respond to guest needs before they are expressed.
• Manage check-in, check-out, and a wide range of operational requests.
• Prepare required daily reports and documentation.
• Provide guidance on local attractions, holy sites, and points of interest.
• Maintain professional appearance and uphold Marriott's service standards.
• Follow workplace safety protocols and maintain guest confidentiality.
• Perform physical duties including standing, walking, and sitting for extended periods; lift up to 10 pounds.

Skills

Guest service

Communication

Teamwork

Education

High School Diploma or GED

Job description

Full-time entry-level Guest Experience Expert position at Courtyard by Marriott in Makkah, Saudi Arabia.

This role offers a unique opportunity to serve Muslim pilgrims and visitors in the holiest city in Islam, where entry is restricted to Muslims only.

Key Responsibilities

• Proactively identify and respond to guest needs before they are expressed
• Manage check-in, check-out, and a wide range of operational requests and tasks
• Prepare required daily reports and documentation
• Provide guidance on local attractions, holy sites, and points of interest
• Maintain professional appearance and consistently uphold Marriott's service standards and brand values
• Follow workplace safety protocols and maintain guest confidentiality
• Perform physical duties including standing, walking, and sitting for extended periods; occasionally move or carry objects up to 10 pounds

Required Qualifications

• Entry-level position; no prior hospitality or work experience required
• No supervisory experience necessary
• High school diploma or GED equivalent preferred
• Genuine passion for guest service and commitment to Marriott's values in a spiritually significant destination