Guest Experience Concierge & Personal Host

Rotana Jabal Omar Makkah; Makkah Region; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading hotel in Makkah is seeking a dedicated Concierge to ensure extraordinary levels of customer service for guests. You will be responsible for welcoming guests, managing their needs, and creating memorable experiences. Ideal candidates should have a hospitality degree and experience in a hotel’s Front Office. Excellent communication skills in English and an additional language are essential, along with a proactive approach. Join a dynamic team where your passion for hospitality will shine.

Qualifications

• Previous experiences in the Front Office Department within a hotel.
• Proactive and 'switched on' personality.
• Experience working with a multi-cultural team.

Responsibilities

• Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure.
• Maintain effective communication with all related departments to ensure smooth service delivery.
• Supervise the activities of the Concierge Team.

Skills

Excellent written and spoken English communication skills

Knowledge in an additional language

Strong interpersonal skills

Problem solving abilities

Customer focus

Adaptability

Teamwork

Education

Degree in hospitality

Tools

Opera

Job description

A leading hotel in Makkah is seeking a dedicated Concierge to ensure extraordinary levels of customer service for guests. You will be responsible for welcoming guests, managing their needs, and creating memorable experiences. Ideal candidates should have a hospitality degree and experience in a hotel’s Front Office. Excellent communication skills in English and an additional language are essential, along with a proactive approach. Join a dynamic team where your passion for hospitality will shine.