General Manager, Saudi Arabia

Wonderful Ltd.; Saudi Arabia; On-site; SAR 480,000 - 720,000; Full time

Job summary

A leading enterprise services company seeks a General Manager in Saudi Arabia to build and scale their local operation. In this role, you will take on responsibilities as a P&L owner, team builder, and legal representative, reporting directly to the Managing Director for MEA. The ideal candidate will have a strong background in business leadership, sales, and a deep understanding of technology and customer experience. Having entrepreneurial ventures or startup experience is preferred.

Qualifications

• Proven track record of leading a business unit or startup.
• Strong management skills in hiring and motivating teams.
• Deep understanding of local legal and regulatory requirements.
• Experience in enterprise sales and deal-making.
• Highly organized, focused on priorities, and comfortable with ambiguity.
• Experience in enterprise sales and deal-making.
• Executive presence and ability to access top decision-makers in CX-heavy industries.
• Strategic thinker: able to map power structures and influence buying coalitions.

Responsibilities

• Build, scale, and own the local operation as General Manager.
• Report directly to the Managing Director - MEA.
• Work closely with global leadership.
• Coordinate with global leadership and MD MEA.

Skills

Leadership in business unit

Team building

Sales & strategic access

Entrepreneurial mindset

Understanding of technology

CX technology

Regulatory knowledge

Startup experience

Job description

As General Manager, you will be the founder of our business in your country—responsible for building, scaling, and owning the local operation. You’ll wear many hats: P&L owner, team builder, legal representative, and senior deal closer. You’ll report directly to the Managing Director - MEA and work closely with global leadership.

Requirements

Business & Leadership

Proven track record of leading a business unit, startup, or country P&L—ideally in tech or enterprise services.

Strong management skills: hiring, motivating, and developing autonomous teams.

Deep understanding of local legal, regulatory, and accounting requirements.

Entrepreneurial mindset with exceptional speed, independence, and resilience.

Highly organized, focused on priorities, and comfortable with ambiguity.

Sales & Strategic Access

Experience in enterprise sales and deal-making.

Executive presence and ability to access top decision-makers in telco, energy, finance, retail, and other CX-heavy industries.

Strategic thinker: able to map power structures and influence buying coalitions within client organizations.

Technology & Customer Experience Knowledge

Working understanding of software and IT landscapes—or willingness to learn.

Conversant in AI, software platforms, and ideally the stack surrounding contact centers (e.g., Genesys, Salesforce, NICE, Zendesk).

Familiarity with customer experience workflows, pain points, and the role of CX technology in customer satisfaction, loyalty, and cost-to-serve.

Preferred Backgrounds

Previous startup experience or entrepreneurial ventures.