General Assistant Technician (Multiskilled)

IHG Hotels & Resorts; Umluj; On-site; SAR 67,000 - 100,000; Full time

Job summary

InterContinental Hotels & Resorts in Saudi Arabia is seeking a General Assistant Technician (Multiskilled) to support the engineering team with carpentry and maintenance, ensuring timely responses to guest repair requests and adherence to safety standards in a hospitality setting.

The role emphasizes teamwork, safety, and proactive problem solving, aligning with IHG's True Hospitality values. Basic electrical, plumbing, and HVAC knowledge plus strong communication are essential.

Qualifications

• Physical fitness and dexterity for heavy-duty tasks.
• Knowledge of tools and equipment.
• Attention to detail to identify issues.
• Experience with basic electrical, plumbing, HVAC systems.
• Strong communication with team and supervisors.
• Commitment to safety protocols.

Responsibilities

• Oversee day-to-day operations in engineering and respond to guest repair requests.
• Respond promptly to emergency repair requests to minimize disruption.
• Collaborate with other departments on maintenance and renovation projects.
• Complete guest work orders promptly and accurately.
• Perform routine and preventive maintenance per schedule.
• Deliver high-quality work consistently.
• Follow safety protocols and wear PPE.
• Submit work slips and requests at end of each shift.
• Keep workspace clean and organized.
• Uphold InterContinental guidelines and service standards.
• Learn and adopt new techniques to increase productivity and quality.
• Follow safety procedures to prevent accidents.

Skills

Physical fitness

Dexterity

HVAC basics

Electrical basics

Plumbing basics

Communication skills

Tools

Tools & equipment knowledge

Job description

As a General Assistant Technician (Multiskilled), you will be responsible for ensuring the efficient execution of all carpentry tasks.

At InterContinental Hotels & Resorts®, we are committed to delivering exceptional experiences that reflect our brand values. As part of this family, you are expected to embody these values by being:

• Charming by being approachable, having confidence and showing respect.
• Stay in the moment by understanding and anticipating guests' needs, being attentive and taking ownership of getting things done.
• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

Essential

DUTIES AND RESPONSIBILITIES

• Responsible for the day-to-day operations within the engineering department, ensuring that all the daily office Respond and attend to guest repair requests and communicate with guests to resolve maintenance issues
• Respond to emergency repair requests promptly to minimize disruptions.
• Collaborate with other departments to support maintenance and renovation projects.
• Completing guest request work orders promptly and accurately.
• Help in Performing routine and preventive maintenance as per the scheduled program.
• Consistently delivering high-quality work.
• Adhering to all safety protocols and wearing personal protective equipment while on duty.
• Accurately completing and submitting work slips and request forms at the end of each shift.
• Keeping the workspace clean and always organized.
• Upholding InterContinental's guidelines and service standards, consistently meeting or exceeding. Performance expectations.
• Continuously learn and improve new techniques and processes to increase productivity and quality
• Follow safety procedures and guidelines to prevent accidents and injuries

Qualifications And Requirements

• Physical fitness and dexterity to handle and maneuver heavy duty works
• Knowledge of different tools and equipment's
• Attention to detail and ability to identify imperfections.
• Experience in basic electrical, plumbing and HVAC systems.
• Strong communication skills to work effectively with other team members and supervisors.
• Adherence to safety procedures and protocols to prevent accidents and injuries.
• Willingness to work flexible in terms of work and hours.

Other Requiremnts

• Comply with hotel rules and regulations and provisions contained in the employment handbook.
• Comply with the company's grooming standards to portray a professional image of self and the hotel.
• Comply with time and attendance policies set by the resort.
• Actively participate in training and development programs and maximize opportunities for self-development
• Demonstrate understanding and awareness of all policies and procedures relating to health, hygiene and fire life safety.
• Familiarize yourself with emergency and evacuation procedures.

HOW DO I DELIVER THIS?

We genuinely care about people, and we show this through living out our promise of True Hospitality each day. It's what connects every colleague in all IHG® hotels.

Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
• True Confidence: having the knowledge and skills to perform your role and giving guests the confidence that they can trust you, to help and support them during their stay.
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs.
• True Responsiveness: is about providing guests with what they need and doing so in a timely and caring manner