Engagement Manager

Flip retail; Makkah Region; On-site; SAR 89,000 - 134,000; Full time

Job summary

Flip retail in Mecca, Saudi Arabia, is seeking a Sales Manager to drive customer KPIs and manage day-to-day operations with a hands-on leadership style. You will mentor teams, oversee service delivery, and ensure contractual compliance in a dynamic, growth-focused environment.

The role demands 4 years of project management experience and a strong background in customer service, with PMP/PgMP certifications preferred. Collaboration with sales and delivery teams is essential for success.

Qualifications

• 4 years of experience in project management.
• PMP, PgMP, or equivalent certificates preferred.
• Ability to communicate effectively with customers.
• Strong organizational and leadership skills.

Responsibilities

• Achieve all customer KPIs and contractual obligations.
• Manage day-to-day task volumes and SLA compliance.
• Provide daily support and mentoring to teams.
• Oversee recruitment and project staffing.

Skills

Client communication

Project management

Leadership

Organization

Quality Assurance

Customer service

Multi-tasking

Software development knowledge

Education

Bachelor's degree in Business Administration or Computer Science

PMP or PgMP certification

Tools

ERP software

MS Office

Job description

Sales Manager vacancy in Mecca Saudi Arabia

Engagement Manager
Our business servicing digital improvement techniques as well as software development in KSA. We focus on the financial business, food market & insurer. We have success stories with major clients. Our team size is small, as well as we are on a growth track. We are looking for a long partnership with an ambitious person that intends to grow with us. Duties Responsible for the achievement of all customer KPIs and contractual obligations, accountable for the total efficiency of tasks. Give daily support, with team as well as 1:1 mentoring, as well as administration to the task groups in a remote and in-person ability. Management overall day-to-day volume of requests and jobs monitoring to make certain service level requirements are fulfilled. In charge of handling escalated scenarios in which extra oversight as well as aid is called for. Gives daily monitoring support to fellow task Supervisors consisting of suitable mentoring, mentoring, group structure, as well as retention campaigns. Develops and maintains up-to-date Solution Shipment plans as well as procedures. Maintains detailed knowledge of customer programs under their province. Deals with intensified customer support problems. Maintains interaction with vital stakeholders Provides monitoring policies and also treatments. Help in the recruiting as well as employing procedure by performing interviews and also choosing project sources. Invoice and also bill customer. Deal with the sales team to discover brand-new customers. Guarantee the contract is executed correctly. Certifications 4 years of experience in task monitoring. Preferable PMP, PgMP, or comparable certificates. Ability to interact efficiently with customers Capacity to handle several jobs at the same time Terrific organizational skills Experience in client service, leadership, and also details modern technology field. Experience in software development is a benefit Excellent computer skills and the capability to use organization assistance software application. Strong customer solution, job monitoring, as well as quality assurance skills. Excellent source preparation skills. A Bachelor's degree in Organization Administration or Computer System Science. BenefitsFixed Wage (8000 - 12000 SAR). Motivations on efficiency and also jobs distribution. Place.Riyadh or Jeddah. Job Kind: Permanent. Income: 8,000.00 - 12,000.00 per month. Application Due date: 31/10/2022.

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