Employee Relations & Corporate Culture Manager / Supervisor - Retail

RAWAJ; Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading retail company in Saudi Arabia is seeking an experienced ER & Corporate Culture Manager. You will handle employee relations across the retail and logistics network, ensuring compliance with labor law and enhancing workplace culture. The ideal candidate should have 6-10 years of HR experience, with a strong focus on employee relations and knowledge of Saudi Labor Law. This position is based in Riyadh.

Qualifications

• 6–10 years of HR experience with at least 4 years focused on Employee Relations.
• Strong knowledge of Saudi Labor Law and regulatory practices.
• Experience handling investigations and employee complaints in a multi-site organization.

Responsibilities

• Develop and implement proactive ER policies, procedures, and programs.
• Serve as a trusted advisor on performance management and behavior issues.
• Conduct fair and thorough investigations of complaints and misconduct cases.

Skills

HR experience

Knowledge of Saudi Labor Law

Problem-solving abilities

Confidentiality

Communication

Education

Bachelor’s degree in HR, Law, Business Administration

SHRM-CP / SCP or CIPD

Tools

HRIS

Microsoft Office Suite

Job description

Overview

A Saudi Arabia’s leading home improvement and hardware retail company, with over 30 stores in more than 18 cities. With a commitment to innovation, customer satisfaction, and operational excellence, they empower its employees to create outstanding experiences for shoppers across the Kingdom.

Role

As an ER & Corporate Culture you will be responsible for managing employee relations across the company’s retail and logistics network. The role ensures fair and consistent application of HR policies, supports management with workplace conflict resolution, and enhances positive work culture in alignment with labor regulations and company values.

Work location: Riyadh, Saudi Arabia.

Key Accountabilities

• Develop and implement proactive ER policies, procedures, and programs aligned with culture and labor laws.
• Serve as a trusted advisor on performance management and workforce behavior issues.
• Monitor trends and identify root causes of employee relations issues, proposing corrective action plans.
• Conduct fair and thorough investigations of complaints and misconduct cases, ensuring confidentiality and compliance.
• Prepare investigation reports, recommend resolutions, and follow up on implementation.
• Ensure compliance with Saudi labor laws and internal policies.
• Regularly review and update ER-related HR policies and procedures.
• Collaborate with legal counsel on sensitive or high-risk ER matters.

Knowledge, Skills, and Experience

• Bachelor’s degree in HR, Law, Business Administration, or related field.
• 6–10 years of HR experience with at least 4 years focused on Employee Relations.
• Retail or logistics industry experience in Saudi Arabia is highly preferred.
• Strong knowledge of Saudi Labor Law and regulatory practices.
• Experience handling investigations and employee complaints in a multi-site organization.
• Strong problem-solving and decision-making abilities.
• High integrity and confidentiality in handling sensitive matters.
• Ability to work across diverse teams, including store managers, warehouse staff, and corporate leaders.
• SHRM-CP / SCP or CIPD or equivalent is a plus.
• Proficient in HRIS and Microsoft Office Suite.