Ecommerce Supervisor

Petzone; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading e-commerce company in Riyadh is looking for an Operations Manager to oversee daily operations across platforms like Magento and Amazon. The role involves managing logistics, maintaining inventory accuracy, and ensuring compliance with Saudi e-commerce regulations. Candidates must hold a Bachelor's degree and have 3-5 years of experience in e-commerce with supervisory responsibilities. Fluency in Arabic and English is essential for handling local listings and stakeholder communications. Competitive salary and local benefits are offered.

Qualifications

• Proven experience managing e-commerce operations in GCC.
• Supervisory experience in a lead role preferred.
• Ability to analyze data for marketing insights.

Responsibilities

• Manage day-to-day operations on multiple e-commerce platforms.
• Supervise logistics and coordinate with 3PL providers.
• Monitor inventory and ensure product accuracy.
• Track KPIs to drive performance improvements.
• Oversee customer support and compliance with regulations.
• Ensure digital activities meet legal requirements.

Skills

Management of e-commerce operations

Logistics supervision

Inventory monitoring

KPI tracking

Customer support supervision

Compliance with local laws

SEO understanding

Analytical mindset

Fluency in Arabic

Fluency in English

Education

Bachelor’s degree in Business, Marketing, IT, or related field

Tools

Magento

Google Analytics

Job description

• Operational Oversight: Manage day-to-day operations of the e-commerce platform (Magento, Amazon, Noon, Hunger Station, etc), ensuring the site is functional and optimized.
• Order Fulfillment & Logistics: Supervise the "last-mile" process. Coordinate with local 3PL providers (e.g., Aramex, SMSA, Flow) to ensure timely delivery and manage the "Cash on Delivery" (COD) reconciliation process.
• Inventory & Merchandising: Monitor stock levels specifically for the online channel. Ensure product descriptions, prices, and high-quality images are accurate and localized for the Saudi consumer.
• Performance Monitoring: Track KPIs including Conversion Rate, Average Order Value (AOV), and Customer Acquisition Cost (CAC).
• Customer Experience: Supervise the customer support team (or handle escalations) to resolve issues related to orders, returns, and refunds, adhering to KSA’s Ministry of Commerce regulations.
• Local Compliance: Ensure all digital activities comply with ZATCA(e-invoicing) requirements and Saudi e-commerce laws.

Required Skills & Qualifications

• Education: Bachelor’s degree in Business, Marketing, IT, or a related field.
• Experience: 3–5 years in e-commerce, with at least 1 year in a supervisory or lead role within the GCC (KSA experience highly preferred).
• Platform Knowledge: Proficiency in e-commerce platforms and ERP systems.
• Language: Fluency in Arabic and Englishis essential for managing local listings and communicating with regional stakeholders.
• Technical Savvy: Understanding of SEO, Google Analytics.
• Analytical Mindset: Ability to turn data into actionable insights for the marketing team.