Customer Success Specialist

Yougotagift; Riyadh; On-site; SAR 60,000 - 80,000; Full time

Job summary

A leading gift management platform in Riyadh is seeking a motivated Customer Success Specialist to manage client relationships and enhance satisfaction. Responsibilities include onboarding, monitoring customer health metrics, and conducting business reviews. Candidates should have at least 2 years of relevant experience and strong communication skills. This role requires a proactive approach to ensure customer success and retention. Join us to make a difference in the customer experience.

Qualifications

• Minimum 2 years of experience in Customer Success or Client Support.
• Exceptional communication and negotiation skills.
• Demonstrated ability to achieve revenue growth through effective management.

Responsibilities

• Develop and maintain relationships with assigned accounts.
• Proactively manage portfolios to ensure high levels of customer satisfaction.
• Conduct regular business reviews with clients.

Skills

Customer Success experience

Communication skills

Relationship-building

Analytical skills

Proactive mindset

Education

Bachelor's degree in Business, Marketing, or related field

Tools

CRM software

Job description

Overview

At YOUGotaGift, we deliver exceptional experiences for our clients through innovative solutions and outstanding customer experience. As we continue to grow, we are looking for a detail-oriented and proactive Customer Success Specialist to join our team and contribute to our mission of client satisfaction and success.

Key Responsibilities

• Develop and maintain deep relationships with assigned accounts, serving as the primary point of contact for all customer-related matters.
• Proactively manage customer portfolios to ensure high levels of satisfaction, engagement, and retention.
• Implement customer success strategies to enhance satisfaction and retention.
• Lead client onboarding processes, ensuring a seamless and successful implementation of our solutions to meet client objectives.
• Conduct regular business reviews with clients, provide performance reports, insights, and recommendations for optimizing their experience.
• Identify growth opportunities within accounts and drive upselling, cross-selling, and contract renewals to achieve revenue targets.
• Actively track and monitor customer health metrics to anticipate issues and ensure clients are meeting their desired outcomes.
• Collaborate with Sales, Product, and Marketing teams to address customer needs and enhance overall experience.
• Provide expert training and guidance to clients, maximizing their utilization and success with our products or services.
• Maintain accurate, up-to-date account information and interaction records in CRM systems.
• Act as an advocate for clients, effectively communicating their feedback and needs to internal teams for continuous improvement.
• Monitor industry trends and competitor activities to provide valuable insights for enhancing client relationships.

Requirements

• Proven experience in Customer Success, Client Support, or related roles (minimum of 2 years preferred).
• Exceptional communication, negotiation, and relationship-building skills.
• Demonstrated ability to achieve revenue growth through effective account management and customer success strategies.
• Strong analytical and problem-solving skills with a proactive mindset.
• Ability to manage multiple accounts, prioritize tasks, and meet deadlines in a fast-paced environment.
• Proficiency in CRM software and other customer management tools.
• Bachelor's degree in Business, Marketing, Communication, or a related field (preferred).
• A genuine passion for customer satisfaction and delivering exceptional service.