Customer Project Manager

Ebara Elliott Energy; Dammam; On-site; SAR 360,000 - 600,000; Full time

Job summary

Ebara Elliott Energy (EEE) is seeking a Customer Project Manager to work closely with clients, ensuring alignment with operational needs. The role involves on-site support at client sites and a primary base at the Al Jubail office, with scheduled site visits to affiliate sites where the EEE fleet is installed.

You will coordinate administrative, contractual, technical and commercial aspects from inquiry through final billing, supervise multidisciplinary teams, and lead installation,

Qualifications

• Engineering knowledge to direct field service projects from quote to commissioning.
• Strong coordination across multiple departments and with client stakeholders.
• Ability to supervise onsite teams and manage safety and compliance.

Responsibilities

• Coordinate administrative, contractual, technical, and commercial aspects of field service and repair projects.
• Supervise onsite installation, commissioning, overhaul, rerate/modifications, and troubleshooting.
• Maintain alignment with client needs and ensure projects stay within budget.
• Lead site surveys, data collection, and preparation of technical proposals.

Job description

Overview & Responsibilities

To ensure total alignment with client operational needs, EEE will assign a dedicated Customer Project Managers (CPM) to work closely with the Client. This role provides continuous support, improved communication, and proactive project management directly at Client sites and headquarters. When not deployed on field assignments, the primary location will be at the Client office in Al Jubail, with expectations for regular, scheduled site visits to all Client end-users and affiliate sites where the EEE fleet is installed. The Customer Project Manager coordinates the administrative, contractual, technical, and commercial aspects of field service and repair projects from initial inquiry to final billing and collection, directly producing service income for EEE. The incumbent manages multidisciplinary projects involving multiple EEE departments and product lines, as well as non-EEE products. On major projects, the CPM directly supervises and provides onsite project management for the installation, commissioning, overhaul, rerate/modifications, and troubleshooting of EEE and other OEM equipment (aligning with Field Service Project Manager requirements). This requires deep engineering knowledge to direct projects from inception (quote stage) to commissioning while ensuring execution remains strictly within budget.

Stakeholder Engagement Matrix

The CPM acts as the core liaison across internal departments, client divisions, and third-party compliance bodies:

Internal EEE Contacts

• Field Service Operations


• Repair Shop Operations


• Service Parts Operations


• Technical Service


• Rerates and Modifications


• Aftermarket Sales


• Finance/Accounting


• Legal/Contract Administration


• HSE

External Client Contacts

• Headquarters (HQ) departments


• HSE


• Procurement


• Engineering


• All key Affiliate sites

Project, Third-Party & Compliance

• Vendors


• Sub-contractors


• Service Providers


• Internal and external ISO & HSE auditors

Turnaround Project Management & Field Support

• Sales Integration & Proposals: Support service sales operations when selling major field projects; technically support Sales teams and representatives during proposal presentations to customers. Collect data, understand scopes of work, conduct site surveys for technical/commercial proposals, and assist the Sales team with Terms & Conditions (T&Cs). Issue comprehensive technical proposals, including detailed work scopes, project plans, and manpower plans for Field Service projects.


• Costing, Pricing & Resource Mobilization: Compile cost data for project man-hours, materials, and equipment required for implementation so the Sales team can establish commercial proposals and finalize job pricing. Plan jobs by scheduling and mobilizing personnel, tools, equipment, subcontractors, and goods; issue corresponding internal and external purchase orders and project order entries.


• Onsite Execution & Supervision: Lead and coordinate EEE field activities at Client sites; manage onsite projects directly or actively support execution as an engineer. Supervise and schedule subcontractor teams for both major and minor projects. Brief all personnel (project managers, service engineers, technical representatives, subcontractors) prior to site work to ensure complete technical, commercial, and safety understanding.


• Outage & Maintenance Planning: Support the Client with turnaround and maintenance planning; coordinate EEE bids for turnaround projects to ensure total alignment with Client requirements. Coordinate essential pre-turnaround activities, including spare parts planning, equipment surveys, and logistics.


• Project Controls & Financial Management: Perform planning, technical detailing, and create work method statements to establish work requirements; manage projects dynamically within planned man-hours and financial budgets. Track project \\"extras\\