Concierge

Rotana Jabal Omar Makkah; Makkah Region; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading hotel in Makkah is seeking a dedicated Concierge to ensure extraordinary levels of customer service for guests. You will be responsible for welcoming guests, managing their needs, and creating memorable experiences. Ideal candidates should have a hospitality degree and experience in a hotel’s Front Office. Excellent communication skills in English and an additional language are essential, along with a proactive approach. Join a dynamic team where your passion for hospitality will shine.

Qualifications

• Previous experiences in the Front Office Department within a hotel.
• Proactive and 'switched on' personality.
• Experience working with a multi-cultural team.

Responsibilities

• Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure.
• Maintain effective communication with all related departments to ensure smooth service delivery.
• Supervise the activities of the Concierge Team.

Skills

Excellent written and spoken English communication skills

Knowledge in an additional language

Strong interpersonal skills

Problem solving abilities

Customer focus

Adaptability

Teamwork

Education

Degree in hospitality

Tools

Opera

Job description

Overview

We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

Role

In the role of Concierge, you will be the trusted guide and personal host for our guests, delivering warm, attentive, and intuitive service that transforms every moment into “Treasured Time”. With your deep knowledge of the destination, passion for hospitality, and commitment to excellence, you will create meaningful connections by anticipating guest needs, personalizing experiences, and crafting unforgettable memories. Your role is central in ensuring each guest enjoys a seamless and enriching stay from arrival to departure.

Responsibilities

• Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure
• Maintain effective communication with all related departments to ensure smooth service delivery
• Maintain a good working relationship with all Front Office employees and ensure guests are greeted upon arrival and offered assistance at all times
• Maintain an up to date knowledge of the hotel services and communicate this to subordinates so they can supply information and respond to guest queries
• Supervise the activities of the Concierge Team, ensuring that the guest luggage is carried from arrival point to room and from room to departure point upon checkout
• Handle all messages, mail and packages for guests, ensuring they are delivered at the appropriate time and stored if necessary in a systematic and efficient way
• Establish and control the duty roster in accordance with business needs and ensure the department is manned at all times

Skills

Education, Qualifications & Experiences

You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and spoken English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.

Knowledge & Competencies

The ideal candidate will be customer driven with an extremely proactive and ‘switched on’ personality and an outgoing, charismatic and approachable character. You are passionate and with a positive, flexible ‘can do attitude’ who’s hands‑on and leads his team by example and thrives in working with a multi‑cultural team and guests alike, while possessing following additional competencies:

• Adaptability
• Customer Focus
• Recognizing Differences
• Taking Responsibility
• Teamwork
• Understanding the Job